Support hubs

If you or someone you know has been classed as being a vulnerable person you may have your case referred to a support hub. This page will provide you with information on support hubs and how they function.

What is a support hub

Vulnerable people can get help from a range of organisations.

Support hubs are designed to help vulnerable people get access to the right support, at the right time, from the right organisation in their local area.

The hubs can help people who may be experiencing a range of problems.

This can include being a victim of ongoing antisocial behaviour or crime. Other people may need support in order to avoid being drawn into behaviour which may lead to offending.

Others may find themselves in difficult situations which can affect their personal safety, physical or mental health.

The person seeking help will be asked for their consent to be supported by the hub as the individual's opinions and welfare are at the centre of any decision and action taken.

Support hubs firmly focus on reducing the vulnerability for individuals.

Early intervention

The work of those in the support hub also includes identifying concerns about individuals who as yet may not have been referred to the hub.

In these cases, agencies will work together to provide early intervention with individuals in order to reduce vulnerability and improve wellbeing.

Organisations involved

There is no lead agency for each support hub but the Policing and Community Safety Partnership (PCSP) manager or team is usually involved in coordinating support hub meetings.

Organisations involved in the work at hubs may differ depending on location and could include:

PSNI
Health and Social Care Trust
local Council
Northern Ireland Housing Executive
Youth Justice Agency
Probation Board for NI
Education Authority
Northern Ireland Ambulance Service
Northern Ireland Fire and Rescue Service

Where are the hubs

The aim is to have a hub set up in each local council area across Northern Ireland. At present there are ten hubs in operation, these are in the following council areas:

Antrim and Newtownabbey
Ards and North Down
Armagh, Banbridge and Craigavon
Causeway Coast and Glens
Derry City and Strabane
Fermanagh and Omagh
Lisburn and Castlereagh
Mid and East Antrim
Mid-Ulster
Newry, Mourne and Down

Help improve this page - send your feedback

What do you want to do?

report a problem

leave feedback

ask a question

Report a problem

Which problem did you find on this page? (Tick all that apply)

A link, button or video is not working

There is a spelling mistake

Information is missing, outdated or wrong

I can't find what I'm looking for

Another issue

You will not receive a reply. We will consider your feedback to help improve the site.

Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.

Tell us more about the problem you're having with the nidirect website.

Enter your feedback

What is your question about?

Choose a topic for your question:

What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit. Contacts for common benefits are listed below.

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service.

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

Restrictions or regulations — contact the Department of Health
Travel advice (including self-isolation) — contact the Department of Health
Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

For queries or advice about criminal record checks, email ani@accessni.gov.uk

Application and payment queries can be emailed to ema_ni@slc.co.uk

For queries or advice about employment rights, contact the Labour Relations Agency.

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

For queries about the High Street Spend Local Scheme, email HSSS.mail@economy-ni.gov.uk.

For queries about:

Car tax, vehicle registration and SORN
contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
Driver licensing and tests, MOT and vehicle testing
contact the Driver & Vehicle Agency (DVA), Northern Ireland

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk.

For queries or advice about passports, contact HM Passport Office.

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

For queries or advice about 60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

If you have a question about a government service or policy, you should contact the relevant government organisation directly. We don't have access to information about you.

Extra comments (optional)

Translation help

Select a language