Consider joining NIE Networks and NI Water care registers

Date published: 24 November 2017

Older people and people with a medical condition or disability should consider joining the NI Water and Northern Ireland Electricity Networks (NIE Networks) care registers. The registers help to identify people who need extra help or support if there is an interruption to supply.

NI Water Customer Care Register

People who join the NI Water Customer Care Register can get a range of free additional services if they are an older consumer, have a serious medical condition, or need extra help for any other reason.

The full range of services provided to people on the register is outlined at the following link:

You can join the register by phone:

  • Waterline 03457 440 088

NIE Networks Critical Care Register

NIE Networks offers a critical care information service to people who are dependent on life-supporting electrical equipment.

Anyone on this register will receive up-to-date information by phone during a power cut or a planned interruption of supply.

You can find out more, including how to register, at this link:

Details of a relative, neighbour or friend can also be given to NIE Networks as an alternative contact.

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