Ballymena Jobs & Benefits office

From Monday 4 September, Ballymena Jobs & Benefits office (JBo) will reopen to the public on an appointment-only basis using an alternative entry and exit point at the side of the building. For convenience and safety, customers will be assisted in and out of the building by trained security staff.  The public entrance at Ballymena JBo will stay closed to allow for the end of repair work. The JBo apologises for any inconvenience. To allow staff to help people most in need, customers without pre-booked appointments are asked to telephone 0300 200 7822 for non-urgent queries

All Jobs & Benefits offices are now open on an appointment basis. If you do not have an appointment, you will be seen at the Welcome Desk or an appointment will be arranged for a suitable date and time. 

If you are asked to come to an appointment, it is important you turn up, as failure to do so may affect your payments. 

Hand sanitiser, sprays, wipes and face coverings will be available in offices for the voluntary use of staff and visitors where one metre social distancing is not practicable.

If you need an urgent appointment in your local Jobs & Benefits office, telephone 0300 200 7822, stay on the line, and a call handler will connect you to your local Jobs & Benefits office. 

You should advise when booking your appointment if you need interpreting support.

2 Parkway
Ballymena
BT43 5ET

For Universal Credit enquiries or support with your claim:

• Freephone:  0800 012 1331
• Textphone:  0800 012 1441 (for deaf or hard of hearing users and customers with speech difficulties)

For Jobseeker’s Allowance, Income Support or Social Fund only:

• Freephone: 0800 022 4250

For queries about other benefits, financial support or employment, or to book an appointment at your local Jobs & Benefits office:

• Phone number: 0300 200 7822
• Textphone number: 0800 587 1297 (for deaf or hard of hearing users and customers with speech difficulties)
• Fax: 028 2851 2010 (Jobs) / 028 2581 2000 (Benefits)
• Email:  ballymena.jobsandbenefits@dfcni.gov.uk

If you are transgender and wish to make a claim or have a query, you can email: knockbreda.makethecall.scr@dfcni.gov.uk

Opening hours: 

The office is open Monday to Wednesday from 9.00am to 5.00pm, Thursday 10.00am to 5.00pm and Friday 9.00am to 5.00pm (excluding public holidays)

Phone lines are currently open Monday to Wednesday from 9.00am to 4.00pm, Thursday 10.00am to 4.00pm and Friday 9.00am to 4.00pm (excluding public holidays).

More useful links

• Contacting 08 and 03 telephone numbers