Water services

NI Water is responsible for the water you have in your home. Before the water reaches your tap, a treatment process screens and filters water to remove anything that could be harmful. NI Water also provides public sewers to collect waste water from households and businesses.

Water quality

If you're concerned about the water quality,  contact NI Water. They can take samples for analysis.

Responsibility for pipes

NI Water and householders share responsibility for the pipework connecting water mains to properties:

  • NI Water is responsible for the mains in the street, the pipe that runs from the mains to the stop tap at the boundary of the site and the stop tap
  • the householder is responsible for the pipework between the stop tap and the property and the plumbing inside the property

Interruptions to your water supply

Sometimes the water to your home will be turned off for maintenance work.

You'll get at least 48 hours' written notice if the interruption will last for more than four hours.

If there is a burst main or other problem with water, you might not get advance notice about the interruption.

For more information about unplanned interruptions to supply, contact Waterline:

  • telephone 03457 440088

Where the supply is interrupted for more than 24 hours, NI Water will provide alternative supplies. 

Sometimes NI Water turns off sections of the mains network as part of the regular programme for checking for leaks. Usually they do this overnight when it's less likely to cause much disruption.

To report a water leak, go to:

Getting connected to the public water or sewerage system

If you need more information about connecting to the public water supply, contact NI Water. They provide water services including:

  • first time water service appraisal
  • diversions
  • extensions to the watermain distribution system and sewer network
  • watermains in new development
  • adoption of sewerage systems
     
  • Services for developers and house builders

Customer Care Register

Older people and people with a serious medical condition or who need extra help can join the Customer care register:

More useful links

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What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

What to do next

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email 
dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email 
customerservice.unit@communities-ni.gov.uk

Disability Living Allowance

Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

What to do next

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

What to do next

For queries or advice about careers, contact the Careers Service.

What to do next

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

What to do next

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

What to do next

For queries or advice about criminal record checks, email ani@accessni.gov.uk

What to do next

Application and payment queries can be emailed to ema_ni@slc.co.uk

What to do next

For queries or advice about employment rights, contact the Labour Relations Agency.

What to do next

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

What to do next

For queries about:

If your query is about another topic, select ‘Other’ from the drop-down menu above.

What to do next

For queries or advice about passports, contact HM Passport Office.

What to do next

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

What to do next

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

What to do next

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

What to do next

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

What to do next

For queries or advice about rates, email:
rating@lpsni.gov.uk

For queries or advice about property valuation, email:
valuation@lpsni.gov.uk

For queries or advice about land registry, email:
CustomerInformation.LandRegistration@finance-ni.gov.uk

For mapping queries, email:
Mapping.Helpdesk@finance-ni.gov.uk

What to do next

If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

If your query is about another topic, select ‘Other’ from the drop-down menu above.

What to do next

For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.