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OSNI online helpdesk

Land & Property Services (LPS) has a helpdesk for customers using the OSNI Online Map Shop. There is a separate mapping helpdesk for all other mapping enquiries.

Most LPS services and phone helplines are available. Customer Information Centres will be closed until further notice. You can email rating@lpsni.gov.uk (for queries about your rate bill), valuation@lpsni.gov.uk (for property valuation queries) or CustomerInformation.LandRegistration@finance-ni.gov.uk (for land registry queries). The Ordnance Survey helpline remains closed however you can email Mapping.Helpdesk@finance-ni.gov.uk for mapping queries.  You can find out about available services at the Department of Finance website.

Contacting OSNI Online Map Shop helpdesk

If your query is about online map products or how to use the site, contact the helpdesk:

  • telephone: 0300 200 7804

The helpdesk is available  Monday to Friday from 9.00 am to 5.00 pm.

You can also send a query by email or post:

  • email: OSNIonline@finance-ni.gov.uk
OSNI Online Map Shop
Land & Property Services
Lanyon Plaza
7 Lanyon Place
Town Parks
Belfast
BT1 3LP

Other mapping enquiries

For all other map enquiries, contact:

  • Land & Property Services helpdesks
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Ordnance Survey of Northern Ireland

  • About OSNI
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  • Ordnance Survey of Northern Ireland
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If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

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Call 0800 587 0912
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If your query is about another benefit, select ‘Other’ from the drop-down menu above.

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If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

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For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

What to do next

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

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For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

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