Standards Assurance Unit review to check your benefit payment
You may be contacted by an officer from Standards Assurance Unit to check your benefit payment is right. The results from the review will be used to develop statistics about the amounts of benefit paid correctly or incorrectly to customers.
What Standards Assurance Unit (SAU) do
SAU check to see if you are receiving the correct amount of the following:
- Carers Allowance
- Employment and Support Allowance
- Housing Benefit
- Legal Aid
- PIP
- Rate Rebate Scheme
- State Pension Credit
- Universal Credit
SAU contact people either primarily by telephone or, exceptionally, by post to review their award.
Why you were chosen
Your name is selected at random by statisticians.
You will receive a letter telling you the date and time of the phone call.
What to expect from telephone reviews
At the start of the interview, an SAU officer will ask you some security questions to verify your identity and to make sure they are speaking to the right person.
Then you will be asked some questions so a review form can be filled in.
Then you will be asked to send in some verification to confirm what you stated during the telephone call.
For example:
- payslips
- bank, building society or Post Office accounts
- rent book or tenancy agreement
- benefits
You will be sent a pre-paid envelope to return the documents.
Phone calls can last up to an hour but may be longer.
The office locations are:
- SAU Falls Road JBO
- SAU Ballymoney JBO
- SAU Lisnagelvin JBO
- SAU Magherafelt JBO
- SAU Portadown JBO