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  • Breadcrumb

    1. Home
    2. Government, citizens and rights
    3. Living in Northern Ireland
    4. Emergencies and major incidents
    5. Advice on specific emergencies

    Energy, power supply and utilities

    In an emergency, your gas, electricity or water supplier should keep you informed about service disruptions. If you have any concerns about your supply you can find useful contact information for the relevant organisations on this page.

    Utility regulation

    The Northern Ireland Authority for Utility Regulation (NIAUR) is an independent public body set up to oversee the electricity, gas, and water and sewerage industries in Northern Ireland.

    • Northern Ireland Authority for Utility Regulation (NIAUR)

    Northern Ireland Water

    Northern Ireland Water is a Government Owned Company (GoCo), set up to provide the water and sewerage services in Northern Ireland.

    If you have any concerns over burst pipes or your water supply you can use the following contact information:

    • Waterline: 0345 744 0088
    • Leakline: 0800 028 2011
    • Northern Ireland Water contact information

    Northern Ireland Electricity

    Northern Ireland Electricity (NIE) owns and maintains Northern Ireland’s electricity networks. Should a power cut happen, you can contact its customer helpline:

    • NIE Networks helpline

    Northern Ireland Gas Emergency Service

    If you smell gas you should do the following:

    • turn off the gas supply at the meter
    • open all windows and doors
    • do not turn any electrical equipment on or off

    You should immediately contact the Gas Emergency Service on the following number:

    • phone: 0800 002 001

    If you have any concerns about unsafe gas equipment you should contact a Gas Safe registered engineer. They can inspect the equipment and make any repairs. You can find information on Gas Safe registered engineers at the following link:

    • Gas Safe Register

     

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    Advice on specific emergencies

    • Animal diseases
    • Energy, power supply and utilities
    • Public health emergencies
    • Severe weather, storms, flooding and drought

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    What to do next

    Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

    If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

    Carer's Allowance

    Call 0800 587 0912
    Email 
    dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Discretionary support / Short-term benefit advance

    Call 0800 587 2750 
    Email 
    customerservice.unit@communities-ni.gov.uk

    Disability Living Allowance

    Call 0800 587 0912 
    Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Employment and Support Allowance

    Call 0800 587 1377

    Jobseeker’s Allowance

    Contact your local Jobs & Benefits office

    Personal Independence Payment

    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

    Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

    For queries or advice about careers, contact the Careers Service.

    For queries or advice about Child Maintenance, contact the Child Maintenance Service.

    For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

    If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

    • Restrictions or regulations — contact the Department of Health
    • Travel advice (including self-isolation) — contact the Department of Health
    • Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

    For queries or advice about criminal record checks, email ani@accessni.gov.uk

    Application and payment queries can be emailed to ema_ni@slc.co.uk

    For queries or advice about employment rights, contact the Labour Relations Agency.

    For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

    For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

    For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

    For queries about:

    • Car tax, vehicle registration and SORN
      contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
       
    • Driver licensing and tests, MOT and vehicle testing
      contact the Driver & Vehicle Agency (DVA), Northern Ireland

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk.

     

    For queries or advice about passports, contact HM Passport Office.

    For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

    For queries or advice about pensions, contact the Northern Ireland Pension Centre.

    If you wish to report a problem with a road or street you can do so online in this section.

    If you wish to check on a problem or fault you have already reported, contact DfI Roads.

    For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

    For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

    For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

    If you have a question about a government service or policy, you should contact the relevant government organisation directly.  We don't have access to information about you.

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