Energy, power supply and utilities
In an emergency, your gas, electricity or water supplier should keep you informed about service disruptions. If you have any concerns about your supply you can find useful contact information for the relevant organisations on this page.
The Northern Ireland Authority for Utility Regulation (NIAUR) is an independent public body set up to oversee the electricity, gas, and water and sewerage industries in Northern Ireland.
Northern Ireland Water
Northern Ireland Water is a Government Owned Company (GoCo), set up to provide the water and sewerage services in Northern Ireland.
If you have any concerns over burst pipes or your water supply you can use the following contact information:
- Waterline: 0345 744 0088
- Leakline: 0800 028 2011
- Northern Ireland Water
Northern Ireland Electricity
Northern Ireland Electricity (NIE) owns and maintains Northern Ireland’s electricity networks. Should a power cut happen, you can contact its customer helpline:
Northern Ireland Gas Emergency Service
If you smell gas you should do the following:
- turn off the gas supply at the meter
- open all windows and doors
- do not turn any electrical equipment on or off
You should immediately contact the Gas Emergency Service on the following number:
- phone: 0800 002 001
If you have any concerns about unsafe gas equipment you should contact a Gas Safe registered engineer. They can inspect the equipment and make any repairs. You can find information on Gas Safe registered engineers at the following link: