Asking for help and advice
If you’re being abused physically, sexually, financially or emotionally, contact the helpline. The trained helpline workers can talk about support and help you could get. A telephone translation service is also available.
You can contact the helpline if you’re worried about a friend or relative and want support on how to help them. The helpline also provides information to voluntary groups and statutory agencies that deal with people experiencing domestic or sexual violence.
How to contact the helpline
You can contact the helpline by:
Telephoning the helpline
The telephone service is available 24 hours a day on 365 days a year. To contact the helpline, telephone:
- 0808 802 1414
It is free to telephone the helpline from a landline or mobile. The helpline number doesn’t appear on a landline telephone bill.
If the helpline is engaged, you can leave a voicemail message. If you give your number, it’s important to confirm a time when it’s safe for a helpline adviser to telephone you.
Sending an email to the helpline
You can send an email to the helpline address:
The email service is confidential and doesn’t record your email address. The helpline responds to your email within 24 hours. The email service doesn’t respond by telephone to email. If you want the helpline to email you, it’s important to confirm a time when it’s safe for you to receive and read email.
Interpretation service for people who don't speak English
If you contact the helpline and your first language isn’t English, you can ask for an interpreter.
The helpline adviser arranges a three-way conversation so that you can speak to them through an interpreter.
The helpline service is confidential. Sometimes the helpline might need to contact the police or social services if:
- they’re concerned a child is in danger
- they’re aware someone has committed a crime by injuring, harming or killing another person