Skip to main content
N I Direct government services

Main navigation

  • Home
  • News
  • Contacts
  • Help
  • Twitter
  • Facebook
  • YouTube
  • RSS

Translation help

Translate this page

Select a language

  • Afrikaans — Afrikaans
  • Albanian — Shqip
  • Amharic — አማርኛ
  • Arabic — العربية
  • Armenian — Հայերեն
  • Assamese — অসমীয়া
  • Aymara — Aymar aru
  • Azerbaijani — Azərbaycan dili
  • Bambara — Bamanankan
  • Basque — Euskara
  • Belarusian — Беларуская
  • Bengali — বাংলা
  • Bhojpuri — भोजपुरी
  • Bosnian — Bosanski
  • Bulgarian — Български
  • Cantonese — 廣州話
  • Catalan — Català
  • Cebuano — Sinugbuanong Binisayâ
  • Chichewa — Chichewa
  • Chinese (Simplified) — 简体中文
  • Chinese (Traditional) — 繁體中文
  • Corsican — Corsu
  • Croatian — Hrvatski
  • Czech — Čeština
  • Danish — Dansk
  • Dhivehi — ދިވެހި
  • Dogri — डोगरी
  • Dutch — Nederlands
  • English — English
  • Esperanto — Esperanto
  • Estonian — Eesti
  • Ewe — Eʋegbe
  • Filipino — Filipino
  • Finnish — Suomi
  • French — Français
  • Frisian — Frysk
  • Galician — Galego
  • Georgian — ქართული
  • German — Deutsch
  • Greek — Ελληνικά
  • Guarani — Avañe’ẽ
  • Gujarati — ગુજરાતી
  • Haitian Creole — Kreyòl ayisyen
  • Hausa — Hausa
  • Hawaiian — ʻŌlelo Hawaiʻi
  • Hebrew — עברית
  • Hindi — हिन्दी
  • Hmong — Hmoob
  • Hungarian — Magyar
  • Icelandic — Íslenska
  • Igbo — Asụsụ Igbo
  • Ilocano — Ilokano
  • Indonesian — Bahasa Indonesia
  • Irish — Gaeilge
  • Italian — Italiano
  • Japanese — 日本語
  • Javanese — Basa Jawa
  • Kannada — ಕನ್ನಡ
  • Kazakh — Қазақ тілі
  • Khmer — ភាសាខ្មែរ
  • Kinyarwanda — Ikinyarwanda
  • Konkani — कोंकणी
  • Korean — 한국어
  • Krio — Krio
  • Kurdish (Kurmanji) — Kurdî
  • Kurdish (Sorani) — کوردی
  • Kyrgyz — Кыргызча
  • Lao — ລາວ
  • Latin — Latina
  • Latvian — Latviešu
  • Lingala — Lingála
  • Lithuanian — Lietuvių
  • Luganda — Luganda
  • Luxembourgish — Lëtzebuergesch
  • Macedonian — Македонски
  • Maithili — मैथिली
  • Malagasy — Malagasy
  • Malay — Bahasa Melayu
  • Malayalam — മലയാളം
  • Maltese — Malti
  • Maori — Māori
  • Marathi — मराठी
  • Meiteilon (Manipuri) — ꯃꯤꯇꯩ ꯂꯣꯟ
  • Mizo — Mizo ṭawng
  • Mongolian — Монгол хэл
  • Myanmar (Burmese) — မြန်မာစာ
  • Nepali — नेपाली
  • Norwegian — Norsk
  • Odia (Oriya) — ଓଡ଼ିଆ
  • Oromo — Afaan Oromoo
  • Pashto — پښتو
  • Persian — فارسی
  • Polish — Polski
  • Portuguese — Português
  • Punjabi — ਪੰਜਾਬੀ
  • Quechua — Runa Simi
  • Romanian — Română
  • Russian — Русский
  • Samoan — Gagana Samoa
  • Sanskrit — संस्कृतम्
  • Scots Gaelic — Gàidhlig
  • Sepedi — Sepedi
  • Serbian — Српски
  • Sesotho — Sesotho
  • Shona — Shona
  • Sindhi — سنڌي
  • Sinhala — සිංහල
  • Slovak — Slovenčina
  • Slovenian — Slovenščina
  • Somali — Soomaali
  • Spanish — Español
  • Sundanese — Basa Sunda
  • Swahili — Kiswahili
  • Swedish — Svenska
  • Tajik — Тоҷикӣ
  • Tamil — தமிழ்
  • Tatar — Татар теле
  • Telugu — తెలుగు
  • Thai — ไทย
  • Tigrinya — ትግርኛ
  • Tsonga — Xitsonga
  • Turkish — Türkçe
  • Turkmen — Türkmençe
  • Twi — Twi
  • Ukrainian — Українська
  • Urdu — اردو
  • Uyghur — ئۇيغۇرچە
  • Uzbek — Oʻzbekcha
  • Vietnamese — Tiếng Việt
  • Welsh — Cymraeg
  • Xhosa — IsiXhosa
  • Yiddish — ייִדיש
  • Yoruba — Yorùbá
  • Zulu — IsiZulu
  • Breadcrumb

    1. Home
    2. Motoring
    3. Driving for a living
    4. Driving or operating taxis and buses

    Manage my DVA taxi or bus account

    If you already have a nidirect account and current Taxi Operator Licence, Bus Operator Licence, Taxi Vehicle Licence, Bus Vehicle Licence, or Taxi Driver Licence, you will be able to manage these online. Alterations to a taxi or bus and involvement in an accident can also be reported online.

    Licence holders

    All valid licences will be available to renew, change, view or download from your account. To receive the benefits of electronic notifications and messages, log in to your DVA account and link any licences you hold.

    You can find guidance on the different processes in the customer guides.

    Limited companies, partnerships and sole traders

    You will be able to add a “Nominee and/ or Nominees” to work on your behalf. This “Nominee(s)” will be able to manage and view your licences. Further information about the nomination process can be found at the link above.

    Taxi Operator Licence

    You or a nominated person will be able to renew, manage and make changes to your taxi operator licence online. These changes include:

    • renewing your licence
    • adding/ removing vehicles/ drivers from your operator’s licence
    • adding/ removing an operating centre to an operator licence
    • printing your licence
    • surrendering your licence

    The online system gives you 24-hour access to your business details, 365 days of the year. You or the nominated person(s) will be able to manage your account at any time, adding and removing drivers and/or vehicles, when you need to change capacity to suit your work commitments.

    You will also be able to view your licence history and read any messages or requests about your taxi operator licence.

    You can also book and manage taxi vehicle tests for vehicles registered in the company name when it is most convenient for you.

    Further information can be found at:

    • Taxi operator licensing
    • Taxi Operator Handbook 

    Bus Operator Licence

    You or a nominated person will be able to renew, manage and make changes to your bus operator licence online. These changes include:

    • renewing your licence
    • adding/ removing vehicles from your operator’s licence
    • adding/ removing operating centre to your operator’s licence
    • adding/ removing a Transport Manager
    • printing your licence
    • surrendering your licence

    The online system gives you 24-hour access to your business details, 365 days of the year. You or the nominated person(s) will be able to manage your account at any time, adding and removing vehicles, when you need to change capacity to suit your work commitments.

    You will also be able to view your licence history and read any messages or requests about your bus operator licence.

    You can also book and manage bus vehicle tests for vehicles on or going onto your licence when it is most convenient for you.

    Further information can be found at:

    • Bus operator licensing 
    • Bus Operator Handbook 

    Taxi Driver Licence

    You will be able to manage and make changes to your Taxi Driver Licence online. These changes include:

    • renewing your licence
    • requesting a duplicate badge
    • printing your licence
    • letting the DVA know of any new medical condition
    • surrendering your licence

    You will also be able to view your licence history and read any messages or requests about your taxi driver licence.

    Further information can be found at:

    • Taxi driver licensing 
    • Taxi Manual - all you need to know to be a taxi driver

    Taxi Vehicle Licence

    You will be able to manage and make changes to your Taxi Vehicle Licence online. These changes include:

    • renewing your licence
    • changing registration mark on a vehicle
    • changing ownership of a vehicle
    • printing your licence
    • requesting duplicate plates/ labels
    • surrendering a licence

    You will also be able to view your licence history and read any messages or requests about your taxi vehicle licence.

    Further information can be found at:

    • Taxi vehicle licensing 

    Bus Vehicle Licence

    You will be able to manage and make changes to your Bus Vehicle Licence online. These changes include:

    • renewing your licence
    • changing registration mark on a vehicle
    • changing ownership on a vehicle
    • printing your licence
    • surrendering a licence

    You will also be able to view your licence history and read any messages or requests about your bus vehicle licence.

    Further information can be found at:

    • Bus vehicle licensing

    Taxis and Buses - Reporting vehicle alteration/accident

    Alterations to a taxi or bus-involvement in an accident must be reported by the taxi or bus vehicle licence holder to the DVA.

    Taxi or Bus Licence holders can report vehicle alterations or accident involvement via the DVA online portal.

    When logged in, the licence holder should click on the messages link on the top tool bar and select ‘send new message’.

    The message should contain the following details:

    • operator/owner name and address
    • vehicle details – registration number, make, model
    • details of alteration or accident

    The Driver and Vehicle Agency will review the information and provide guidance to the operator/owner on the next steps.

    Vehicles that have had a major change may not be considered suitable for future licensing as a Taxi or Public Service Vehicle (Bus).

    You can create and log into a DVA online account for taxi and bus services below.

    • Create or log in to a DVA online account

    Privacy notice

    To find out how personal information you send to the passenger transport licensing division will be handled when using this service go to: DVA passenger transport licensing division privacy notice.

    Share this page Share on Facebook (external link opens in a new window / tab) Share on X (external link opens in a new window / tab) Share by email (external link opens in a new window / tab)

    Driving or operating taxis and buses

    • Bus operator licensing
    • Bus vehicle licensing
    • Manage my DVA taxi or bus account
    • Roadside compliance
    • Taxi driver licensing
    • Taxi operator licensing
    • Taxi vehicle licensing

    Help improve this page - send your feedback

    What do you want to do?
    Report a problem
    Which problem did you find on this page? (Tick all that apply)

    Messages

    You will not receive a reply. We will consider your feedback to help improve the site.

    Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.

    What is your question about?

    What to do next

    Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

    If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

    Carer's Allowance

    Call 0800 587 0912
    Email 
    dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Discretionary support / Short-term benefit advance

    Call 0800 587 2750 
    Email 
    customerservice.unit@communities-ni.gov.uk

    Disability Living Allowance

    Call 0800 587 0912 
    Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Employment and Support Allowance

    Call 0800 587 1377

    Jobseeker’s Allowance

    Contact your local Jobs & Benefits office

    Personal Independence Payment

    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

    Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

    For queries or advice about careers, contact the Careers Service.

    For queries or advice about Child Maintenance, contact the Child Maintenance Service.

    For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

    If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

    • Restrictions or regulations — contact the Department of Health
    • Travel advice (including self-isolation) — contact the Department of Health
    • Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

    For queries or advice about criminal record checks, email ani@accessni.gov.uk

    Application and payment queries can be emailed to ema_ni@slc.co.uk

    For queries or advice about employment rights, contact the Labour Relations Agency.

    For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

    For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

    For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

    For queries about:

    • Car tax, vehicle registration and SORN
      contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
       
    • Driver licensing and tests, MOT and vehicle testing
      contact the Driver & Vehicle Agency (DVA), Northern Ireland

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk.

     

    For queries or advice about passports, contact HM Passport Office.

    For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

    For queries or advice about pensions, contact the Northern Ireland Pension Centre.

    If you wish to report a problem with a road or street you can do so online in this section.

    If you wish to check on a problem or fault you have already reported, contact DfI Roads.

    For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

    For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

    For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

    If you have a question about a government service or policy, you should contact the relevant government organisation directly.  We don't have access to information about you.

    Related sites

    • gov.uk
    • nibusinessinfo.co.uk

    Links to supporting information

    • Accessibility statement
    • Crown copyright
    • Terms and conditions
    • Privacy
    • Cookies
    • Twitter
    • Facebook
    • YouTube
    • RSS