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  • Breadcrumb

    1. Home
    2. Government, citizens and rights
    3. Living in Northern Ireland
    4. Asylum seekers and refugees
    5. Asylum seekers and refugees: accessing services

    Asylum seekers and refugees: applying for benefits

    Information about the types of welfare benefits available in Northern Ireland for refugees, and how to apply. If you are seeking asylum in Northern Ireland you will have no access to public funds, including access to benefits.

    Applying for benefits

    The UK has a welfare system to help those who face financial hardship, or who have specific needs.

    Your local Jobs and Benefits office will be able to help you find out which benefits you may be able to access. Details can be found at Jobs and Benefits offices or at JobApplyNI

    Benefits include:

    • Universal Credit – a payment for those of working age, to help with your living costs if you are on a low income - you could be working (including self-employed or part-time) or be out of work
    • Pension Credit - extra money to help with your living costs if you are over the age of 66 and on a low income - applications for Pensions is online or via telephone
    • Disability benefits – extra money to help with additional costs if you have a long-term physical or mental health condition or disability
    • Carers Allowance – extra money if you care for someone at least 35 hours a week
    • Child Benefit – extra money to help with the cost of raising a child

    Find out more about the types of benefits you could receive at the following links: 

    • How to claim benefit 
    • Make the Call Service

    You can apply for Universal Credit online. You will need to create an account to make a claim. You must complete your claim within 28 days of creating your account or you will have to start again.

    To apply online you’ll need:

    • your bank, building society or credit union account details
    • an email address 
    • access to a phone

    You will also have to prove your identity. You’ll need some identity documents for this, for example your:

    • passport
    • debit or credit card

    If you need help with your Universal Credit claim you can call the Universal Credit helpline on:

    • freephone: 0800 012 1331

    The factsheets at the following link have information about claiming benefits and looking for work:

    • Universal Credit - Customer Information

    The main method of paying benefits is into a bank account by direct credit transfer (called ‘direct payment’). This means the money goes straight into a bank account in your name. If you make a claim, you will be asked for details of the bank account you want to use. 

    You can have your benefit paid into:

    • a standard bank or building society account (for example, a current account)
    • a basic bank account (also called an introductory account)

    Find out more information about opening a bank account:

    • Accessing services – banking and National Insurance Number

    Video about Benefits

    For those arriving in Northern Ireland you can view the following video about benefits.

    Help available

    The following organisations and community groups provide further support:

    • Building Communities Resource Centre (BCRC)
    • Foyle Vineyard Church
    • Trussell (Food banks)
    • Vineyard Compassion
    • Welcome Churches

     

    More useful links

    • Finance support
    • Refugee transition guide
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    Asylum seekers and refugees: accessing services

    • Asylum seekers and refugees: accessing health care
    • Asylum seekers and refugees: applying for benefits
    • Asylum seekers and refugees: education and childcare
    • Asylum seekers and refugees: getting a job
    • Help for victims of modern slavery and human trafficking

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    What to do next

    Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

    If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

    Carer's Allowance

    Call 0800 587 0912
    Email 
    dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Discretionary support / Short-term benefit advance

    Call 0800 587 2750 
    Email 
    customerservice.unit@communities-ni.gov.uk

    Disability Living Allowance

    Call 0800 587 0912 
    Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Employment and Support Allowance

    Call 0800 587 1377

    Jobseeker’s Allowance

    Contact your local Jobs & Benefits office

    Personal Independence Payment

    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

    Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

    For queries or advice about careers, contact the Careers Service.

    For queries or advice about Child Maintenance, contact the Child Maintenance Service.

    For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

    If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

    • Restrictions or regulations — contact the Department of Health
    • Travel advice (including self-isolation) — contact the Department of Health
    • Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

    For queries or advice about criminal record checks, email ani@accessni.gov.uk

    Application and payment queries can be emailed to ema_ni@slc.co.uk

    For queries or advice about employment rights, contact the Labour Relations Agency.

    For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

    For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

    For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

    For queries about:

    • Car tax, vehicle registration and SORN
      contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
       
    • Driver licensing and tests, MOT and vehicle testing
      contact the Driver & Vehicle Agency (DVA), Northern Ireland

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk.

     

    For queries or advice about passports, contact HM Passport Office.

    For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

    For queries or advice about pensions, contact the Northern Ireland Pension Centre.

    If you wish to report a problem with a road or street you can do so online in this section.

    If you wish to check on a problem or fault you have already reported, contact DfI Roads.

    For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

    For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

    For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

    If you have a question about a government service or policy, you should contact the relevant government organisation directly.  We don't have access to information about you.

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    • nibusinessinfo.co.uk

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