SMS text message alert service
Passengers can register to receive SMS alerts about delays and service suspensions and so on. Simply:
- Text 'FERRY' to 67300 to register
- Text 'STOP' to 67300 to stop
Receiving SMS alerts is free when in the UK. Registration/ Stop text are charged at your network operator’s standard rate.
For information on disruptions to normal service please check the Trafficwatch Northern Ireland website.
Queries
If you have any queries, you can send them by email to the address below:
- email: Strangfordferry@infrastructure-ni.gov.uk
- Strangford ferry terminal phone: 0300 200 7898 (office hours only)
- Contacting 08 and 03 telephone numbers
From Strangford
The ferry departs on the hour and on the half hour.
| Days | First sailing | Last sailing |
|---|---|---|
| Weekdays | 7.30 am | 10.30 pm |
| Saturday | 8.00 am | 11.00 pm |
| Sunday | 9.30 am | 10.30 pm |
From Portaferry
The ferry departs on the quarter past and quarter to the hour.
| Days | First sailing | Last sailing |
|---|---|---|
| Weekdays | 7.45 am | 10.45 pm |
| Saturday | 8.15 am | 11.15 pm |
| Sunday | 9.45 am | 10.45 pm |
Days with different services:
- Christmas Eve - last sailing from Strangford 9.30 pm; last sailing from Portaferry 9.45 pm
- Christmas Day - no service
- Boxing Day - Sunday service operates
- New Year's Day - Sunday service operates
Where to buy tickets
Single and return tickets are available:
- on deck - cash (Sterling or Euros) and cheques (please note that only Euro notes are accepted and change will be given in Sterling)
- from the Ferry Terminal (credit card only) during opening hours (Monday to Friday, from 9.00 am to 12.30 pm and from 1.00 pm to 4.00 pm)
SmartCards can be bought/ topped up at the following locations.
| Location | Opening hours | Payment methods accepted |
|---|---|---|
| Strangford Ferry Terminal, Strangford |
Monday to Friday: 9.00 am to 12.30 pm 1.00 pm to 4.00 pm |
All payment methods |
| Kevin Óg Newsagents, 15 The Square, Strangford |
7.15 am to 7.30 pm, Monday to Thursday 7.15 am to 9.00 pm, Friday and Saturday, 7.15 am to 6.00 pm, Sunday |
All payment methods |
| Centra, 91 High Street, Portaferry |
7.00 am to 10.00 pm, Monday to Saturday, 8.00 am to 10.00 pm, Sunday |
Cash and debit/ credit card |
For further information on fares please see the page below:
Standard of service
Department for Infrastructure (DfI) Roads aims to provide a safe, reliable, clean and effective service, which meets the following standards:
- vehicle ferry available for 97 per cent of planned crossings
- where neither vehicle ferry is available, a foot passenger service will be provided
- shelters, cabins and decks are to be kept clean and tidy
- complaints thoroughly and quickly addressed
- loading and disembarkation supervised by crew for maximum customer safety
Who to contact
The Ferry ManagerStrangford Ferry Terminal
1 The Slip
Strangford
Co. Down
BT30 7NE
- phone: 0300 200 7898
- Emergency out-of-hours phone: 028 3752 9500
- Contacting 08 and 03 telephone numbers
or
The Divisional ManagerDfI Roads – Southern Division
Marlborough House
Central Way
Craigavon
BT64 1AD
Complaints
The Department for Infrastructure undertakes to investigate complaints thoroughly. It would be helpful if as much detail as possible about date and time of travel and circumstances is given.
Written complaints will receive a written response within 15 working days. A written reply will not normally be issued to an oral complaint.
You may also email comments on the Strangford Ferry operation directly to DfI Roads staff at the email address below. If you would like to receive a written response you will need to provide your name and postcode.
Conditions of carriage
You can find the full Strangford Ferry service conditions of carriage at the following link: