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  1. Home
  2. Property and housing
  3. Buying, selling and renting a home
  4. Letting your property

Landlord advice

Landlords who let residential property to tenants in Northern Ireland can contact a free helpline to get confidential advice and information. Estate agents can also use the free helpline. You must be registered with the Landlord Registration Scheme to use the helpline.

COVID-19 Guidance for Private Rented Sector Landlords and Tenants is available to explain protection to private renters during the coronavirus crisis, including new laws which have been introduced to give more protection. Landlords must give tenants at least 12 weeks’ notice to quit before applying for a court order to secure any eviction.

Using the helpline

The landlord helpline is for:

  • landlords
  • professional estate and managing agents
  • people considering renting residential property to tenants

Getting advice

You can contact the landlord helpline to ask about:

  • preparing to rent
  • property standards
  • rights and responsibilities
  • ending a tenancy

Helpline advisers will not give you advice about:

  • conveyancing
  • tax
  • other specialist areas in property renting

Helpline opening hours

The helpline is available from Monday to Friday between 9.30am and 2.30pm.

  • telephone: 028 9024 5640 (option 1)
  • email: advice@landlordadviceni.org

Housing Rights operates the helpline on behalf of the Department for Communities.

More useful links

  • Department for Communities
  • Housing Rights

More useful links

  • Student housing
  • Home and housing options
  • Safety at Home
  • Fire Prevention
  • Tax on property and rental income - HMRC website
  • Planning for buying a home - Money Advice Service website
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Letting your property

  • ACM cladding checks
  • Health and safety in rented accommodation
  • Landlord advice
  • Landlord and tenant obligations
  • Landlords with tenants claiming Universal Credit
  • Letting rooms in your home
  • Set up a direct payment of a tenant's housing costs to a landlord

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What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email 
dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email 
customerservice.unit@communities-ni.gov.uk

Disability Living Allowance

Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service.

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

  • Restrictions or regulations — contact the Department of Health
  • Travel advice (including self-isolation) — contact the Department of Health
  • Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

For queries or advice about criminal record checks, email ani@accessni.gov.uk

Application and payment queries can be emailed to ema_ni@slc.co.uk

For queries or advice about employment rights, contact the Labour Relations Agency.

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

For queries about:

  • Car tax, vehicle registration and SORN
    contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
     
  • Driver licensing and tests, MOT and vehicle testing
    contact the Driver & Vehicle Agency (DVA), Northern Ireland

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk.

 

For queries or advice about passports, contact HM Passport Office.

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

If you have a question about a government service or policy, you should contact the relevant government organisation directly.  We don't have access to information about you.

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  • gov.uk
  • nibusinessinfo.co.uk

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