Information for prisoners about benefits

Information on what happens to your benefits if you go to prison or are detained in legal custody. Find out what to do before you are released from prison in order to claim benefits and steps you can take to find work.

When you go to prison

Normally, if you are in prison or detained in legal custody, your entitlement to benefit stops and any arrears owed are automatically paid to you

If you think the amount of arrears paid is wrong, you can check it by contacting, or arranging with a friend or family to contact, your local Jobs and Benefits office.

Before you are released from prison

Staff in the Northern Ireland Prison Service (NIPS) as well as the Northern Ireland Association for the Care & Resettlement of Offenders (NIACRO) can complete forms and arrange advance or urgent appointments to help you claim Social Security benefits, for example, Universal Credit.

Appointments can also be made with voluntary organisations, such as advice centres.

If you are claiming benefit in advance, you can ask for appointments to coincide with home leave and the office will try to accommodate you.

What to do when you are released

You should contact your local Jobs and Benefits office or the Employment and Support Allowance Centre right away to avoid delay in dealing with your claim.

As well as benefits advice, our advisers can give you information about Finance Support, including Discretionary Support. A Discretionary Support grant may help you financially when you are first released and begin to live independently in the community, provided you satisfy the eligibility conditions.

You cannot claim Discretionary Support until after you have been discharged from prison or a similar institution. 

To help find employment you should contact your local Jobs and Benefits office immediately. 

Steps 2 Success

Steps 2 Success is an employment programme to help you build the skills and experience you need to find and keep a job. The programme provides a personalised service and is tailored to meet your needs to help you into work. 

LEMIS+ Project

The LEMIS+ Project helps unemployed people overcome the issues that may be preventing them from finding and keeping a job.

The service is provided by local community employment organisations in the following areas: Lisburn and South Down, North Down and Ards, Newry and Mourne, Armagh, Banbridge, Portadown, Lurgan and Craigavon.

LEMIS+ is also available on an outreach basis throughout Northern Ireland to people with a common employability barrier such as:

  • homelessness
  • ex-offenders
  • ex-prisoners
  • individuals with a history of drug or alcohol abuse
  • leaving care

These organisations offer an impartial and confidential advice and support service to help people find a job which best suits their skills and abilities.

If your partner is in prison

If your partner is in prison you may still be entitled to benefits as long as you qualify in your own right.

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What to do next

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email 
dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email 
customerservice.unit@communities-ni.gov.uk

Disability Living Allowance

Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

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