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Coronavirus (Covid 19) and motoring

This page has the latest information on the Driver & Vehicle Agency's (DVA) services that are affected due to measures in place to reduce the spread of Coronavirus (COVID-19). This page is reviewed regularly so continue to check for new updates.

MOT/ vehicle testing 

You do not need to do anything until you receive a reminder notification from the DVA to book a vehicle test. 

For more information on booking an MOT/ vehicle test, visit: 

  • Book, view, change or cancel an MOT/ vehicle test

Driver licensing

You should not go to the offices in Coleraine as you will not be allowed into the building. Visit driver licensing for other ways to contact DVA for licensing issues.

For more information on renewing your driving licence visit:

  • Renew your driving licence online

Theory and driving tests 

Face coverings must be worn at theory and driving tests.

The rules on face coverings have been updated, for more details visit: Coronavirus (COVID-19): face coverings.

Approved Driving Instructors (ADI) and Approved Motorcycle Instructors (AMI)

Check tests for fully qualified ADIs and AMIs have resumed.

DVA counter services

All counter services across the DVA are suspended. These are necessary precautionary measures to protect staff and customers.

Until further notice, counter services are no longer available at County Hall, Coleraine or at any MOT test centre.

Contacting the DVA

See below for links to the DVA's contact details. 

More useful links

  • DVA driver licensing queries
  • DVA driver and vehicle testing enquiries
  • DVA home contact page
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Motoring

  • Book, view, change, cancel your practical driving test
  • Buses, lorries, trailers and caravans
  • Complain or claim compensation from DVA
  • Coronavirus (Covid 19) and motoring
  • Driver licensing
  • Driving for a living
  • If a vehicle, part or accessory has been recalled
  • Learners and new drivers
  • MOT and vehicle testing
  • Motoring application forms and guidance
  • Owning a vehicle
  • Road Safety
  • The Highway Code
  • Vehicle tax and registration

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What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email customerservice.unit@communities-ni.gov.uk

Disability Living Allowance

Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service.

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

  • Restrictions or regulations — contact the Department of Health
  • Travel advice (including self-isolation) — contact the Department of Health
  • Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

For queries or advice about criminal record checks, email ani@accessni.gov.uk

Application and payment queries can be emailed to ema_ni@slc.co.uk

For queries or advice about employment rights, contact the Labour Relations Agency.

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

For queries about:

  • Car tax, vehicle registration and SORN
    contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
     
  • Driver licensing and tests, MOT and vehicle testing
    contact the Driver & Vehicle Agency (DVA), Northern Ireland

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk.

 

For queries or advice about passports, contact HM Passport Office.

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

If you have a question about a government service or policy, you should contact the relevant government organisation directly.  We don't have access to information about you.

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