Wearing a face covering at your test
You must wear a face covering at your test. If you do not wear one, you must have a good reason, for example:
- you have a physical or mental illness, impairment or disability
- wearing it would cause you severe distress
Wearing glasses does not count as a good reason.
Read here for more information on face coverings.
If you cannot wear a face covering
You must call to book your test and say why you cannot wear a face covering. If you do not, and you come to your test without a face covering, your test will be cancelled.
You may not be able to take your test at the test centre of your choice.
DVA theory test booking support
Telephone: 0345 600 6700
Monday to Friday, 8am to 12pm
Voiceover assisted tests
You can ask for a voiceover in one of 20 languages if:
- your first language is not English
- you cannot read or understand written English well
How the theory test voiceover works
A voiceover lets you hear the theory test instructions and questions through headphones.
The questions will be read out to you automatically. You can hear the possible answers by clicking on the text on the screen.
You can hear the questions as many times as you like – just click on the text of the question again.
Voiceovers are available in the following languages:
- Albanian
- Arabic
- Bengali
- Cantonese
- Dari
- English
- Farsi
- Gujarati
- Hindi
- Kashmiri
- Kurdish
- Mirpuri
- Polish
- Portuguese
- Punjabi
- Pushto
- Spanish
- Tamil
- Turkish
- Urdu
Interpreter assisted tests
If there is no voiceover for the language you need, you can ask to have an interpreter assisted theory test.
The call centre agent will provide you with the name and contact details of the relevant DVA approved interpretation agency.
You have to arrange a test date with the interpretation agency and pay any fees they charge.
Facilities if you have reading difficulties
If you have dyslexia or other reading difficulties you can ask for an English voiceover.
You can also request to have up to double time for the multiple choice part of the theory test.
You must provide proof of your reading difficulty to the theory test customer services section.
Facilities if you have hearing difficulties
If you are deaf or have hearing difficulties you can ask to take the theory test in British Sign Language (BSL). The BSL interpretation will run alongside the standard test questions and answers.
If you do not use BSL, an interpreter can be taken into the test centre. This facility needs to be arranged through the theory test customer services section.
There is no extra fee for either facility.
Contact theory test customer services
For more information on these facilities you can contact the customer service team on 0345 600 6700 or email to customercare@pearson.com
Or you can write to
Customer Correspondence
Driver & Vehicle Agency
PO Box 1286
Warrington
WA1 9GN
Other special requirements
If you have a special need that is not met by any of these facilities, you should contact DVA. You can then tell DVA about your needs and find out what other facilities might be available to you.