Paying your Housing Executive or housing association rent

It is important to pay your rent on time and get help as soon as you have problems. The Housing Executive (NIHE) or your housing association can tell you if there is any help available for rent payments.

Payment methods 

You can pay your rent:

  • at a Paypoint outlet
  • online
  • by telephone (if you are a Housing Executive tenant) on 0844 557 8321
  • by direct debit
  • in person at NIHE accounts office (if you are a Housing Executive tenant)
  • by cheque

There is information about online payments:

Help with paying your rent

If you need help paying your rent, you may be entitled to Housing Benefit. Housing associations and the Housing Executive can explain how to  claim Housing Benefit for your rent. You can get more information about Housing Benefit online or you can ask the Housing Executive for an application form:

If you are in arrears you may be able to make an agreement with your landlord to reduce the arrears. Your landlord can take legal action if you persistently fail to pay your rent.

Information on repaying your rent

If you owe your landlord rent,  the Housing Executive or housing association can make an agreement with you to repay the amount due over a period.

It is important to contact your landlord as soon as possible to avoid arrears growing to unmanageable levels.

Setting rents for Housing Executive and housing association accommodation

The Housing Executive  is responsible for setting the rent they charge their tenants. Housing associations set their own rent.

How your rent is set

Housing associations and the Housing Executive usually charge similar rent for properties of a similar size, condition and location. In housing association properties built after 1992, rents are higher than Housing Executive properties the same age.

Domestic rates and service charges are charged to tenants in addition to the rent. The Housing Executive or housing association will let you know of any additional charges when you sign your tenancy agreement.

Communal service charges

If you live in an apartment block or housing development, you may need to pay a service charge. This charge will usually cover heating, lighting, maintenance and repair work in communal areas.

Rather than receiving a separate bill for the service charge, the cost may be itemised or included in your regular rent bill. 

What your rent pays for

Your rent pays for the services that tenants receive. It also covers other items such as the cost of borrowing for the original build of the Housing Executive or housing association’s properties and for building improvements.

Rent increases for Housing Executive and housing association tenants

If the Housing Executive or your housing association want to increase your rent, they will give you notice in writing.

If you pay rent weekly, you should expect four weeks' notice. If you think the rent increase is too high, contact your housing association or the Housing Executive.

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