Debt Management Northern Ireland

This service is for Northern Ireland residents only.
If you live in England, Scotland or Wales and need contact details for Debt Management go to: Department for Work and Pensions (DWP) Debt Management customer service

Repaying and managing benefit money you owe online

Check if you can use the online service to repay and manage benefit money you owe

For enquiries about Social Fund loans - call Social Fund Budgeting loans service

For enquiries about recovery of benefits for health service because of a personal injury claim and associated health service charges, see Compensation Recovery Scheme.

Department for Communities
PO Box 2136
Belfast
BT1 9RW
United Kingdom

Enquiries about recovery of overpaid benefits, including Direct Earnings attachments:0800 587 1322

Enquiries about deductions from benefits for public utility debts (except Universal Credit):0800 587 2982

Enquiries about recovery of Discretionary Support loans:0800 587 2983

Enquiries about recovery of Support for Mortgage Interest payments:0800 587 2984

Enquiries about over-payments of Welfare Supplementary Payments and over-payments of Universal Credit made to landlords:0800 587 2985

Textphone:0800 587 2986 If you are deaf, have hearing loss or tinnitus, or have speech difficulties

Opening hours

Monday to Friday, 9.00 am to 4.00 pm

You can also use the Debt Management online contact form

More information about over-payments and how Debt Management Northern Ireland recovers them at: over-payments of benefits and financial support

British Sign Language (BSL) or Irish Sign Language (ISL)

To use the video relay service:

The interpreter will check whether you need BSL or ISL

Contacting 08 and 03 numbers

Location

54.6004949, -5.9258483

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What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit. Contacts for common benefits are listed below.

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service.

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

Restrictions or regulations — contact the Department of Health
Travel advice (including self-isolation) — contact the Department of Health
Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

For queries or advice about criminal record checks, email ani@accessni.gov.uk

Application and payment queries can be emailed to ema_ni@slc.co.uk

For queries or advice about employment rights, contact the Labour Relations Agency.

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

For queries about the High Street Spend Local Scheme, email HSSS.mail@economy-ni.gov.uk.

For queries about:

Car tax, vehicle registration and SORN
contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
Driver licensing and tests, MOT and vehicle testing
contact the Driver & Vehicle Agency (DVA), Northern Ireland

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk.

For queries or advice about passports, contact HM Passport Office.

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

For queries or advice about 60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

If you have a question about a government service or policy, you should contact the relevant government organisation directly. We don't have access to information about you.

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