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  • Breadcrumb

    1. Home
    2. Travel, transport and roads
    3. Travelling abroad

    If something goes wrong when abroad

    Advice and information about what to do if you get into trouble or are a victim of crime abroad. You should find and contact an embassy, high commission or consulate.

    Find an embassy, high commission or consulate  

    In Commonwealth countries, the UK government’s main offices are usually high commissions or deputy high commissions. In other countries they are embassies.

    Consular staff sometimes also work in separate buildings called consulates general or consulates.

    In some places where there are no diplomatic or consular missions, there are honorary consuls. 

    • Find a British embassy, high commission or consulate

    Consular staff can offer practical advice, help and support. You can find details at this link:

    • Support for British nationals abroad

    Dual nationals

    If you're a dual British national in a third country (that is, a country of which you are not a national), you can get full support.

    You do not need to be travelling on your British passport.

    If you're a dual British national in the country of your other nationality (for example, a dual US-British national in the US), support would not normally be offered.

    • Dual citizenship

    If someone dies while abroad

    If someone dies while abroad, you can get information on what to do at this link:

    • When someone dies abroad

    Victim of crime abroad

    Anyone can call local emergency services anywhere in the European Union using the number 112.

    If you're a victim of crime abroad, a consulate or embassy can provide help and support.

    In most countries, you must report the crime before you leave the country if you want it to be investigated. You might need to report the crime to make a travel insurance claim.

    • Victim of crime abroad

    You may be able to claim compensation if you’re the victim of crime abroad.

    • Compensation if you're a victim of crime abroad
    • Compensation for victims of terrorist attacks abroad

    Rape and sexual assault

    You can get specific help if you’ve been the victim of rape or sexual assault abroad.

    • Victim of rape and sexual assault abroad

    Report a lost or stolen passport

    You must report a lost or stolen passport as soon as possible.

    • Cancel a lost or stolen UK passport
    • Lost or stolen Irish passport 

    Arrested or in prison abroad

    If you are arrested or imprisoned overseas while travelling as a British national, you should contact or ask the local authorities to contact the nearest British embassy, high commission or consulate as soon as possible.

    If concerned that local authorities have not contacted it, ask family or friends to do so.

    The British embassy, high commission or consulate will aim to contact you as soon as possible after being told about your arrest or detention.  

    You can find detailed advice at this link:

    • Arrested or in prison abroad

    Travelling on an Irish passport

    If you are travelling on an Irish passport, you can find useful information at the following links:

    • Irish embassies and consulates abroad
    • Assistance abroad
    • Victim of crime
    • Arrested or detained abroad

    More useful links

    • Foreign travel advice
    • Travel advice
    • Victim Support NI
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    Travelling abroad

    • Before you travel
    • Bringing goods or cash back from abroad
    • If something goes wrong when abroad
    • Passports
    • Travel abroad
    • Travel and transport - EU exit information
    • When someone dies abroad

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    Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

    If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

    Carer's Allowance

    Call 0800 587 0912
    Email 
    dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Discretionary support / Short-term benefit advance

    Call 0800 587 2750 
    Email 
    customerservice.unit@communities-ni.gov.uk

    Disability Living Allowance

    Call 0800 587 0912 
    Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Employment and Support Allowance

    Call 0800 587 1377

    Jobseeker’s Allowance

    Contact your local Jobs & Benefits office

    Personal Independence Payment

    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

    Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

    For queries or advice about careers, contact the Careers Service.

    For queries or advice about Child Maintenance, contact the Child Maintenance Service.

    For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

    If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

    • Restrictions or regulations — contact the Department of Health
    • Travel advice (including self-isolation) — contact the Department of Health
    • Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

    For queries or advice about criminal record checks, email ani@accessni.gov.uk

    Application and payment queries can be emailed to ema_ni@slc.co.uk

    For queries or advice about employment rights, contact the Labour Relations Agency.

    For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

    For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

    For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

    For queries about:

    • Car tax, vehicle registration and SORN
      contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
       
    • Driver licensing and tests, MOT and vehicle testing
      contact the Driver & Vehicle Agency (DVA), Northern Ireland

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk.

     

    For queries or advice about passports, contact HM Passport Office.

    For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

    For queries or advice about pensions, contact the Northern Ireland Pension Centre.

    If you wish to report a problem with a road or street you can do so online in this section.

    If you wish to check on a problem or fault you have already reported, contact DfI Roads.

    For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

    For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

    For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

    If you have a question about a government service or policy, you should contact the relevant government organisation directly.  We don't have access to information about you.

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