Personal Independence Payment (PIP) Centre

Castle Court
Royal Avenue
Belfast
BT1 1HR

Due to COVID-19 the Department for Communities is experiencing a very high volume of Benefit calls. It may take longer to answer your call.

For new claims to Personal Independence Payment:

Telphone: 0800 012 1573

Textphone number: 0800 587 0937 (for deaf or hard of hearing users and customers with speech difficulties)

Phone line opening hours: 

If you use sign language

You can use British Sign Language (BSL) or Irish Sign Language (ISL) to claim PIP:

British Sign Language (BSL)

If you use British Sign Language (BSL), you may be able to use the video relay service to make your claim to PIP:

Irish Sign Language

If you use Irish Sign Language (ISL) you may be able to use the Irish Remote Interpreting Services (IRIS) to make your claim to PIP:

For existing claims and enquiries

  • phone: 0800 587 0932
  • textphone number: 0800 587 0937 (for deaf or hard of hearing users and customers with speech difficulties)

Phone lines open: Monday to Friday from 10.00am to 4.00pm (excluding public holidays)

If you use sign language

You can use British Sign Language (BSL) or Irish Sign Language (ISL) to enquire about a PIP claim:

British Sign Language (BSL)

If you use British Sign Language (BSL), you may be able to use the video relay service to make an enquiry about your claim to PIP:

Irish Sign Language (ISL)

If you use Irish Sign Language (ISL) you may be able to use the Irish Remote Interpreting Services (IRIS) to make your claim to PIP:

Transgender customers

If you are transgender and want to claim PIP or have a query, you can email: 

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Personal Independence Payment (PIP) Centre

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What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

What to do next

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email customerservice.unit@communities-ni.gov.uk

Disability Living Allowance

Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

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