Personal Independence Payment (PIP) Centre

Castle Court
Royal Avenue
Belfast
BT1 1HR

For new claims to Personal Independence Payment:

Telephone: 0800 012 1573

Textphone number: 0800 587 0937 (for deaf or hard of hearing users and customers with speech difficulties)

Phone line opening hours: 

• Monday to Friday from 9.00am to 4.00pm (excluding public holidays)
• Contacting 08 and 03 numbers

If you use sign language

You can use British Sign Language (BSL) or Irish Sign Language (ISL) to claim Personal Independence Payment:

To use the video relay service:

• check that you can use the BSL video relay service
• check that you can use the ISL video relay service
• claim Personal Independence Payment via the video relay service 

This service is for Northern Ireland residents only

For existing claims and enquiries

• phone: 0800 587 0932
• textphone number: 0800 587 0937 (for deaf or hard of hearing users and customers with speech difficulties)

Phone lines open: Monday to Friday from 10.00am to 4.00pm (excluding public holidays)

If you use sign language

You can use British Sign Language (BSL) or Irish Sign Language (ISL) to enquire about a Personal Independence Payment claim.

To use the video relay service:

• check that you can use the BSL video relay service
• check that you can use the ISL video relay service
• contact Personal Independence Payment centre via the video relay service

This service is for Northern Ireland residents only.

Transgender customers

If you are transgender and want to claim PIP or have a query, you can email: 

• knockbreda.makethecall.scr@nissa.gsi.gov.uk