Personal Independence Payment (PIP) Centre

Castle Court
Royal Avenue
Belfast
BT1 1HR

For new claims to Personal Independence Payment:

Telephone: 0800 012 1573

Textphone number: 0800 587 0937 (for deaf or hard of hearing users and customers with speech difficulties)

Phone line opening hours: 

If you use sign language

You can use British Sign Language (BSL) or Irish Sign Language (ISL) to claim Personal Independence Payment:

To use the video relay service:

This service is for Northern Ireland residents only

For existing claims and enquiries

  • phone: 0800 587 0932
  • textphone number: 0800 587 0937 (for deaf or hard of hearing users and customers with speech difficulties)

Phone lines open: Monday to Friday from 10.00am to 4.00pm (excluding public holidays)

If you use sign language

You can use British Sign Language (BSL) or Irish Sign Language (ISL) to enquire about a Personal Independence Payment claim.

To use the video relay service:

This service is for Northern Ireland residents only.

Transgender customers

If you are transgender and want to claim PIP or have a query, you can email: 

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Personal Independence Payment (PIP) Centre

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If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

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Call 0800 587 2750 
Email customerservice.unit@communities-ni.gov.uk

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Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

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Call 0800 587 1377

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Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

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