Disability and Carers Service
Due to COVID-19 the Department for Communities is experiencing a very high volume of Benefit calls. It may take longer to answer your call.
Contact details for the Disability and Carers Service which administers Disability Living Allowance, Attendance Allowance, Carer's Allowance and Carer's Credit.
The contact address for Disability Living Allowance is:
Disability Living Allowance
Disability & Carers Service
Mail Opening Unit
PO Box 42
Limavady
BT49 4AN
The contact address for Attendance Allowance is:
Attendance Allowance
Disability & Carers Service
Mail Opening Unit
PO Box 42
Limavady
BT49 4AN
The contact address for Carer's Allowance and Carer's Credit is:
Carer’s Allowance
Disability & Carers Service
Mail Opening Unit
PO Box 42
Limavady
BT49 4AN
Enquiries by phone, fax or email about any of the benefits administered by the Disability and Carers Service can be directed to:
Phone: 0800 587 0912
Textphone number: 0800 012 1574 (for deaf or hard of hearing users and customers with speech difficulties)
Fax: 028 9049 0220
Email address for Attendance Allowance and Disability Living Allowance: dcs.incomingpostteamdhc2@dfcni.gov.uk
Email Address for Carers Allowance: BELFASTCASTLECOURT.CAENQUIRIES@DFCNI.GOV.UK
If you use sign language
You can use British Sign Language (BSL) or Irish Sign Language (ISL) to contact Disability and Carers Service
To use the video relay service:
- check you can use the BSL video relay service
- check that you can use the ISL video relay service
- contact Disability and Carers Service via the video relay service
This service is for Northern Ireland residents only
Transgender customers
If you are transgender and wish to make a claim or have a query, you can email: knockbreda.makethecall.scr@nissa.gsi.gov.uk
Phone lines open
Monday to Friday from 9.00 am to 4.00 pm
(excluding public holidays)