Disability and Carers Service

Due to COVID-19 the Department for Communities is experiencing a very high volume of Benefit calls. It may take longer to answer your call.

Contact details for the Disability and Carers Service which administers Disability Living Allowance, Attendance Allowance, Carer's Allowance and Carer's Credit.  

The contact address for Disability Living Allowance and Attendance Allowance is:

Disability & Carers Service
Castle Court
Royal Avenue
Belfast
BT1 1HR

The contact address for Carer's Allowance and Carer's Credit is:

Carer’s Allowance
Disability & Carers Service
Mail Opening Unit
PO Box 42
Limavady
BT49 4AN

Enquiries by phone, fax or email about any of the benefits administered by the Disability and Carers Service can be directed to:

Phone: 0800 587 0912
Textphone number: 0800 012 1574  (for deaf or hard of hearing users and customers with speech difficulties)

Fax: 028 9049 0220
Email: dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

If you use sign language

If you use sign language, you might be able to use the video relay or remote interpreting service to make enquiries to Disability and Carers Service using British Sign Language (BSL) or Irish Sign Language (ISL).

British Sign Language(BSL)

Irish Sign Language(ISL)

Transgender customers

If you are transgender and wish to make a claim or have a query, you can email: knockbreda.makethecall.scr@nissa.gsi.gov.uk

Phone lines open

Monday to Friday from 10.00 am to 4.00 pm
(excluding public holidays)

Map location

Disability and Carers Service

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What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

What to do next

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email customerservice.unit@communities-ni.gov.uk

Disability Living Allowance

Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

What to do next

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

What to do next

For queries or advice about careers, contact the Careers Service.

What to do next

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

What to do next

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

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For queries or advice about criminal record checks, email ani@accessni.gov.uk

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Application and payment queries can be emailed to ema_ni@slc.co.uk

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For queries or advice about employment rights, contact the Labour Relations Agency.

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For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

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For queries about:

If your query is about another topic, select ‘Other’ from the drop-down menu above.

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For queries or advice about passports, contact HM Passport Office.

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For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

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For queries or advice about pensions, contact the Northern Ireland Pension Centre.

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If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

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For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

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For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

What to do next

For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.