Police Service of Northern Ireland

Contact details for the Police Service of Northern Ireland, whose purpose is to make Northern Ireland safer for everyone through professional, progressive policing

65 Knock Road
Belfast
BT5 6LE
Phone: In an emergency dial 999 / Non-emergency calls and general enquiries dial 101 (if you are a Tesco mobile or giffgaff user call 028 9065 0222)

Complaints

The Police Ombudsman of Northern Ireland (PONI) is responsible for recording and dealing with complaints made against the police. If you have a complaint about the conduct of a Police Officer, contact the Police Ombudsman directly. You can:

  • call into the Police Ombudsman’s Office between 9.00 am and 5.00 pm Monday to Friday (call 0845 6012931 to make an appointment)
  • write to the Police Ombudsman
  • phone the Police Ombudsman on: 028 9082 8600 or 0845 601 2931
  • email: complaints@policeombudsman.org
  • fill in the PONI online complaints form

Alternatively, you can call into your local police station. They will not deal with your complaint, but will mention it to PONI as soon as possible.

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