Finance Support Service (in times of crisis and need)
If you have a financial crisis you can apply for Discretionary Support or a Short Term Benefit Advance via a dedicated freephone service.
Due to COVID-19 all appointments at Jobs and Benefits offices have been postponed.
No-one will have to visit Jobs and Benefits offices at any stage of making a new claim, except in exceptional circumstances.
You can apply for Discretionary Support by using the Finance Support form. You do not need to ring the Discretionary Support Freephone line, someone will contact you. Check what extra financial support you can apply for
The Department for Communities also offer an appointment based face to face service for vulnerable claimants in each of their Jobs & Benefits offices. Vulnerable claimants include people who may find it difficult to access telephony because of learning problems, mental illness or difficulty communicating.
If you use sign language
You can use British Sign Language (BSL) or Irish Sign Language (ISL) to contact Finance Support Service:
To use the video relay service:
- check that you can use the BSL video relay service
- check that you can use the ISL video relay service
- contact Finance Support Service via the video relay service
This service is for Northern Ireland residents only.
When claiming Finance support you may receive text messages (SMS) from the Department for Communities (DfC). They will always be clearly marked as DfC and will never ask you to give, or click a link to give, personal information or financial details by message or email.
If you’re concerned or unsure about any text messages (SMS) you receive from or about Finance Support you should contact the Finance Support Service directly. If you suspect you have received a fraudulent message as a scam, contact the Finance Support Service immediately.
- Further information is available at: scamwiseni
Lines are open Monday to Friday, 9.00 am to 4.00 pm
Due to COVID-19 The Department for Communities is experiencing a very high volume of Benefits calls. It may take longer to answer your call.
Benefits that can be claimed online are:
For more information, please visit the Extra financial support page.