Finance Support Service (in times of crisis and need)

If you have a financial crisis you can apply for Discretionary Support or a Short Term Benefit Advance via a dedicated freephone service.

The Department for Communities also offer an appointment based face to face service for vulnerable claimants in each of their Jobs & Benefits offices. Vulnerable claimants include people who may find it difficult to access telephony because of learning problems, mental illness or difficulty communicating.


Text number: 0800 587 2751 (for customers with hearing problems only)

Opening hours: 

Lines are open Monday to Friday, 8.00 am to 6.00 pm

For more information, please visit the Extra financial support page.

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