Finance Support Service (in times of crisis and need)
If you have a financial crisis you can apply for Discretionary Support or a Short Term Benefit Advance via a dedicated freephone service.
The Department for Communities also offer an appointment based face to face service for vulnerable claimants in each of their Jobs & Benefits offices. Vulnerable claimants include people who may find it difficult to access telephony because of learning problems, mental illness or difficulty communicating.
When claiming Discretionary support you may receive text messages (SMS) from the Department for Communities (DfC). They will always be clearly marked as DfC and will never ask you to give, or click a link to give, personal information or financial details by message or email.
If you’re concerned or unsure about any text messages (SMS) you receive from or about [benefit name] you should contact [benefit contact page] directly. If you suspect you have received a fraudulent message as a scam, please contact [benefit contact page] immediately.
- Further information is available at: scamwiseni
Lines are open Monday to Friday, 8.00 am to 6.00 pm
For more information, please visit the Extra financial support page.