Driver & Vehicle Agency - Passenger Transport Licensing Division
Due to the impact of Covid-19, the DVA has limited capacity to answer customer queries and there is currently no counter or phone service available. Should you need to get in touch with the DVA on an urgent matter, use the e-mail provided below. This e-mail address will be monitored but due to ongoing pressures on services and staff, it may take longer than usual for a response to be provided. The DVA apologises for any inconvenience caused and will endeavour to reply to your query as soon as possible. Email: email@example.com. For the most up to date position on DVA service availability, please visit the Coronavirus (Covid 19) and motoring page.
The Passenger Transport Licensing Division deals with licensing issues for vehicles that carry paying passengers, such as taxis and buses.
There are separate email addresses for taxi licensing and bus licensing:
- buses: firstname.lastname@example.org
Available from 9.00 am to 5.00 pm, Monday to Friday except bank holidays.