Driver & Vehicle Agency - Certificate of Professional Competence (CPC) section

Due to the impact of Covid-19, the DVA has limited capacity to answer customer queries and there is currently no counter or phone service available. Should you need to get in touch with the DVA on an urgent matter, use the e-mail provided below. This e-mail address will be monitored but due to ongoing pressures on services and staff, it may take longer than usual for a response to be provided. The DVA apologises for any inconvenience caused and will endeavour to reply to your query as soon as possible.  Email: dva.customerservices@infrastructure-ni.gov.uk. For the most up to date position on DVA service availability, please visit the Coronavirus (Covid 19) and motoring page.

Driver & Vehicle Agency is responsible for licensing and testing vehicles and drivers in Northern Ireland. This page has contact details for the Driver CPC section.

Contact the CPC section if your Driver Qualification Card (DQC) is lost or stolen. You can contact them by phone or email to order a new or replacement DQC, or you can post the application form and the fee to the address below.

If you are emailing, put 'DQC enquiry' in the subject field.

There is a £25 fee to replace and issue new cards. The application form can be found at the link below:

CPC Section
DVA
County Hall
Coleraine
BT51 3TD
Phone: 0300 200 7861

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What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

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If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email customerservice.unit@communities-ni.gov.uk

Disability Living Allowance

Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

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Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

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For queries or advice about careers, contact the Careers Service.

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For queries or advice about Child Maintenance, contact the Child Maintenance Service.

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For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

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For queries or advice about criminal record checks, email ani@accessni.gov.uk

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Application and payment queries can be emailed to ema_ni@slc.co.uk

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For queries or advice about employment rights, contact the Labour Relations Agency.

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For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

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For queries about:

If your query is about another topic, select ‘Other’ from the drop-down menu above.

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For queries or advice about passports, contact HM Passport Office.

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For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

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For queries or advice about pensions, contact the Northern Ireland Pension Centre.

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If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

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For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

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For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

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For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.