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Date published: 10 September 2019
This is an easy to read information booklet about Direct Payments. You can download it at the following link.
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If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit. Contacts for common benefits are listed below.
Call 0800 587 0912Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk
Call 0800 587 2750 Email customerservice.unit@communities-ni.gov.uk
Call 0800 587 0912 Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk
Call 0800 587 1377
Contact your local Jobs & Benefits office
Call 0800 587 0932
If your query is about another benefit, select ‘Other’ from the drop-down menu above.
Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.
For queries or advice about careers, contact the Careers Service.
For queries or advice about Child Maintenance, contact the Child Maintenance Service.
For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.
For queries or advice about criminal record checks, email ani@accessni.gov.uk
Application and payment queries can be emailed to ema_ni@slc.co.uk
For queries or advice about employment rights, contact the Labour Relations Agency.
For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk
For queries about:
If your query is about another topic, select ‘Other’ from the drop-down menu above.
For queries or advice about passports, contact HM Passport Office.
For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk
For queries or advice about pensions, contact the Northern Ireland Pension Centre.
If you wish to report a problem with a road or street you can do so online in this section.
If you wish to check on a problem or fault you have already reported, contact DfI Roads.
For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.
For queries or advice about rates, email:rating@lpsni.gov.uk
For queries or advice about property valuation, email:valuation@lpsni.gov.uk
For queries or advice about land registry, email:CustomerInformation.LandRegistration@finance-ni.gov.uk
For mapping queries, email:Mapping.Helpdesk@finance-ni.gov.uk
If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:
For queries or advice about 60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.
An easy read guide to Direct Payments