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    1. Home
    2. Property and housing

    A guide to rates

    Guide to Rates
    Information on your rate bill, help with paying your rates, how you can pay your rate bill, rental properties, and valuation of properties for rates.
    Sign up for rates

    Pay your rates online

    Domestic ratepayers can pay rates online with a debit or credit card

    Pay your rates online

    Rate Rebate Scheme

    If you're already getting Universal Credit, apply for Rate Rebate to help pay your rates

    Set up a Direct Debit online

    Set up a Direct Debit online

    You can use an online form to set up a Direct Debit to pay your rates

    More guidance, services and support

    How you can pay your rate bill

    You can pay your rates online, by telephone or cheque, with a standing order or Direct Debit from your bank account or in person at the post office

    Find out more about ways to pay your rate bill

    Property and housing online services

    • Create or log in to a Rate Rebate account
    • Set up a Direct Debit online
    • Pay your rates online
    • Update a landlord rate account online
    • Change billing address for your rate bill
    • Update the personal details on your rate account

    See all property and housing online services

    Your rate bill

    • Sign up for rates
    • Your rate bill
    • How rate bills are calculated
    • What happens if you don't pay your rate bill
    • Rating of empty homes
    • Occupying and leaving a property

    Help paying your rates

    • Rate Rebate Scheme
    • Disabled Person's Allowance
    • People on a low income
    • Help with rates for pensioners
    • Lone Pensioner Allowance
    • Change of circumstances

    More help paying your rates

    Valuation of domestic properties for rates

    Your domestic rates are based on your property's capital valuation.

    Find out  more about the valuation of domestic properties for rates

    Rates on rental properties

    Depending on the rented property's capital valuation, the tenant or the landlord is responsible for paying the rate bill

    Find out more about rates on rental properties

    If you have a query about rates or valuation of your property call (calls charged at a local rate) 0300 200 7801

    For any rate rebate queries you can also contact the team online 

    You can also call about a rate rebate query at (calls charged at a local rate) 0300 200 7802
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    What to do next

    Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

    If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

    Carer's Allowance

    Call 0800 587 0912
    Email 
    dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Discretionary support / Short-term benefit advance

    Call 0800 587 2750 
    Email 
    customerservice.unit@communities-ni.gov.uk

    Disability Living Allowance

    Call 0800 587 0912 
    Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Employment and Support Allowance

    Call 0800 587 1377

    Jobseeker’s Allowance

    Contact your local Jobs & Benefits office

    Personal Independence Payment

    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

    Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

    For queries or advice about careers, contact the Careers Service.

    For queries or advice about Child Maintenance, contact the Child Maintenance Service.

    For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

    If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

    • Restrictions or regulations — contact the Department of Health
    • Travel advice (including self-isolation) — contact the Department of Health
    • Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

    For queries or advice about criminal record checks, email ani@accessni.gov.uk

    Application and payment queries can be emailed to ema_ni@slc.co.uk

    For queries or advice about employment rights, contact the Labour Relations Agency.

    For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

    For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

    For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

    For queries about:

    • Car tax, vehicle registration and SORN
      contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
       
    • Driver licensing and tests, MOT and vehicle testing
      contact the Driver & Vehicle Agency (DVA), Northern Ireland

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk.

     

    For queries or advice about passports, contact HM Passport Office.

    For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

    For queries or advice about pensions, contact the Northern Ireland Pension Centre.

    If you wish to report a problem with a road or street you can do so online in this section.

    If you wish to check on a problem or fault you have already reported, contact DfI Roads.

    For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

    For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

    For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

    If you have a question about a government service or policy, you should contact the relevant government organisation directly.  We don't have access to information about you.

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