Accessibility statement for nidirect

Accessibility statement for nidirect

This accessibility statement applies to content published on the www.nidirect.gov.uk domain. It does not apply to content on nidirect.gov.uk subdomains and third party domains hosting nidirect services.

This website is run by the Department of Finance. nidirect wants as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts using browser or device settings
• zoom in up to 400% without the text spilling off the screen
• navigate most of the website using a keyboard or speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

nidirect has also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• some pages and document attachments are not clearly written
• some tables do not have row or column headers
• some heading elements are not consistent
• some images and icons do not have good alternative text
• some complex images do not have sufficient descriptions
• some video content does not have a text alternative
• many documents are in PDF and MS Office formats and are not accessible

Feedback and contact information

If you find any problems not listed on this page or think nidirect is not meeting accessibility requirements, contact: 

The Central Editorial Team at accessibility.nidirect@finance-ni.gov.uk.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

 email accessibility.nidirect@finance-ni.gov.uk and advise:

• the web address (URL) of the content
• your name and email address
• the format you need, for example, audio CD, braille, BSL or large print, accessible PDF

Your query will be passed to the relevant department to give the information in an alternative format, if available.

This email address is for accessibility queries only and any other queries will not be responded to.

Enforcement procedure

The Equality Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland. If you’re not happy with how nidirect responded to your complaint, contact the Equality Commission for Northern Ireland (ECNI).

Technical information about this website’s accessibility

nidirect is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the none compliances.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations        

The content that is not accessible is outlined below with details of:

• the accessibility problem(s)
• where it fails the success criteria
• and when nidirect plans to fix it

Page Structure

• there are broken or empty links on some pages - this is a failure of WCAG 2.2, Level A, 2.4.4
• some pages contain empty headings - this is a failure of WCAG 2.2, Level AA, 2.4.6

nidirect plan to repair the above within the next 12 months, by September 2026.

When nidirect publish new content we’ll make sure our use of images meets accessibility standards.

Documents

A number of documents including PDFs are non-accessible for a number of reasons which may result in a loss of meaning for users of screen readers or present issues for users with moderately low vision. For example, some documents:

• do not have a meaningful title or the title is missing, or incorrect nesting of titles - this is a failure of WCAG 2.2 Level A 2.4.2
• have text incorrectly marked up as headings - this is a failure of WCAG 2.2, Level A, 2.4.6
• do not have a language attribute set - this is a failure of WCAG 3.1.1 (language of page)
• have areas of insufficient colour contrast - this is a failure of WCAG 1.4.3 (contrast minimum)
• have poor colour contrast in infographics which cause issues for people with low vision - this is a failure of WCAG 2.2, Level AA, 1.4.11
• have used colour to convey meaning but do not also have a text alternative - this is a failure of WCAG 2.2, Level A, 1.4.1
• do not have required bookmarks in documents that have over 20 pages to help users with screen readers navigate within the document - this is a failure of WCAG Level A, 2.4.5
• do not have a correct reading order - this fails WCAG 1.3.1 (info and relationships) and 1.3.2 (meaningful sequence)
• do not have alternative text for images - this fails WCAG 2.2 success criterion 1.1.1 (non-text content)
• have tables which are not marked up correctly - this fails WCAG 1.3.1 info and relationships)
• are scanned documents with errors in elements including reading order, language, and title - this fails WCAG 1.3.1 (info and relationships)
• are not responsive when page zoom is enabled and set to 400 per cent - this is a failure of WCAG Level AA, 1.4.10

It is planned to repair this within the next 12 months, by September 2023.

If you find you need one of our non-accessible documents published since September 2018 before it is repaired, contact nidirect by:

• email: accessibility.nidirect@finance-ni.gov.uk

This email address is for accessibility queries about the nidirect website only - the team cannot respond to any other queries.

Any new PDFs or other documents we publish will meet the required accessibility standards.

Images and Video

• some images do not have a text alternative (alt text), so people using a screen reader cannot access the information - this fails WCAG 2.2 success criterion 1.1.1 (non-text content)
• a small number of complex images and charts do not convey meaningful information and cannot be described in a text alternative - detailed descriptions are not currently available which is a failure of WCAG 2.2 1.1.1 (non-text content) and 1.3.1 (info and relationships)
• some images include text which do not have sufficient contrast against the background, so people with moderately low vision may not be able to access the information - this fails WCAG 2.2 success criterion 1.4.3 (contrast)
• a small number of pages have embedded video content without text alternatives, closed captions or audio descriptions which may prevent users from adapting the material through any sensory modality (for example, visual, auditory or tactile) to match their needs - this fails WCAG 2.2 1.2.1 (audio-only and video-only (pre-recorded)), 1.2.2 (captions), 1.2.3 (audio description or media alternative (pre-recorded) and 1.2.5 (audio description (pre-recorded)

It is planned to repair the above within the next 12 months, by September 2026. When nidirect publishes new content we’ll make sure the use of images and video meets accessibility standards.

Disproportionate burden

Not applicable.

Content that’s not within the scope of accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents nidirect publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

This website was and is currently being tested for compliance using the Web Content Accessibility Guidelines 2.2 level A and level AA, and Microsoft accessibility guidelines. These tests have been carried out externally and independently.

nidirect used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.

What we’re doing to improve accessibility

Maintaining an accessible site is an ongoing process and nidirect is continually working to offer an accessible and user friendly experience.

nidirect plan to identify and fix issues according to the timescales shown for each area above.

Preparation of this accessibility statement

This statement was prepared on 18 September 2020. It was last updated on 17 September 2025.

nidirect avails of auto compliance software via Silktide. The Silktide platform allows nidirect to automatically monitor and improve the website. The website is checked every five days and flags both content and accessibility issues. Silktide’s automated and assisted checks provide coverage for all accessibility guidelines up to WCAG 2.2 AAA and provides guidance for issue resolution.