Street lighting and reporting a fault
TransportNI is responsible for most street lights, traffic signs, bollards, and belisha beacons on public roads and streets across Northern Ireland. If you find a fault with any of these, you can report it to TransportNI.
Reporting a problem
Damaged or faulty electrical equipment can cause serious injury or death.
Do not touch it or interfere with it.
You can report a street light fault to TransportNI by using the map at the link below. Once the map has opened, you should:
- use the location search box or zoom in to a level where you can see the light on the street you want to report
- if the light has already been reported it will be coloured red. You can still add your name to the list of those reporting it by choosing ‘add’
This is a beta service. To find out what beta means, see the following page:
Faulty streetlights are being repaired as quickly as possible but it will take some time before the backlog of repairs is cleared.
Tracking the progress of a fault
You are able to check the progress of a fault you have reported using the link below:
Reporting by email or phone
You can also report a street light fault by email or by telephone. Emergencies include:
- a street light hanging off
- bare cables showing
- street light column door off; or
- the lighting pole has been knocked down
- email: firstname.lastname@example.org
- phone: 0300 200 7899
To allow TransportNI to correctly locate the faulty light for a prompt repair, it would be helpful if you could let them know the:
- road or street name
- nearest house number
- column number (on yellow and black label), if known
- details of the fault; for example ‘not working at night’, ‘lit during daylight’, ‘column door missing’, or ‘traffic accident damage’
Street lighting in urban areas
Street lights are provided mainly to improve road safety at night, but they also help to reduce crime and the fear of crime, and to enhance the night-time urban environment.
Generally, all roads, car parks and footpaths adopted (owned) by TransportNI in urban areas are lit. Exceptions to this include:
- rear paths which only give local access; and
- sections of adopted urban roads where there is no continuous housing development
New housing developments
The street lights in new housing developments are installed by the building developer during construction until the road on is adopted by TransportNI. Until then the developer is responsible for:
- major repairs
- warranty failures
- repair of vandalism-damaged columns
- routine maintenance and
- the payment of energy
TransportNI is not responsible for street lights away from the public road network, for example, security lighting to Northern Ireland Housing Executive houses or in council parks.
Rural roads are not usually lit unless there is a community of at least 10 houses along a 200-metre stretch, or a history of night-time road collisions.
How to request better lighting
If you feel that street lighting needs to be upgraded or installed in your road, you should write to the street lighting engineer for your area. Please use the contact details at the link below.