Attendance Allowance - rates and how to claim
Attendance Allowance is paid at two rates depending on how your disability affects you. The claim pack gives some examples of different levels of care needs.
|Attendance Allowance||Weekly rate|
How to claim
Claim straight away - if you delay you may lose benefit. You can download an application form or get a claim pack by contacting the various contacts listed below.
Download an application form
You make a claim by downloading, filling in and then printing out the claim form. If you prefer you can also print out the form and fill in it by hand.
You can collect an application form for Attendance Allowance from the Social Security Agency.
- Disability and Carers Service (contacts section)
- Benefit Enquiry Line (contacts section)
- Social Security / Jobs and Benefits office (contacts section)
When you have completed the claim form you can either:
- post it to Disability and Carers Service
Disability and Carers Service (contacts section) or
- hand it in at your nearest Social Security / Jobs & Benefits office
Social Security / Jobs and Benefits office (contacts section)
When assessing your claim for payment, the Social Security Office uses the date they received your application form, not the date you downloaded the form.
Call the benefit enquiry line
This is a confidential freephone service for people with disabilities and carers which provides advice and information on Attendance Allowance, Disability Living Allowance, Carer's Allowance and Carer's Credit.
- phone: 0800 220 674
- textphone: 028 9031 1092 (for deaf and hard of hearing users only)
An answer phone service is available 24 hours a day where you can leave a message. You will be called back between 9.00 am and 5.00 pm, Monday, Tuesday, Wednesday and Friday and from 10.00 am to 5.00 pm on Thursday.
You can call and ask to be sent a claim pack.
The enquiry line can also arrange for someone to help you fill out the claim form if required.
If you request a claim pack, the date of your phone call will be treated as your date of claim from which Attendance Allowance can be paid, as long as you send your form back within six weeks of that date. If you delay making a claim, you may lose out on benefit.
The person taking your call will not have your personal papers, but will be able to give you general advice. This advice must not be taken as a decision about your claim.
Contact your local Social Security/Jobs and Benefits office
If you request a form from your local Social Security/Jobs & Benefits office, the date of request will be treated as your date of claim from which Attendance Allowance can be paid. This is as long as the form you receive is returned within six weeks of that date. If you delay making a claim, you may lose out on benefit.
Once you have made your claim
Once you have made your claim, you can get advice on Attendance Allowance from the Disability and Carers Service.
It will usually take around 25 working days to deal with your claim, unless the claim is made under the special rules, in which case it will be dealt with much more quickly.
Effect on other benefits and entitlements
If you claim Attendance Allowance you may be entitled to other benefits and entitlements.
Will my claim affect my carer?
Your Attendance Allowance claim may also affect the entitlements of your carer.
- Attendance Allowance - Effect on other benefits and entitlements
- Carer's Allowance - introduction (caring for someone section)
For more information, you should contact the office dealing with your claim, or the Disability and Carers Service.
Warm Homes Scheme
If you need help paying for heating and insulation improvements in your privately-owned or rented home, you, your partner or civil partner may be able to get money from the government's Warm Homes Scheme. This is if, for example, you're receiving income or disability-related benefits.
If you think a decision about your benefit claim is wrong
If you think a decision about your benefit claim is wrong, you can contact the Disability and Carers Service to explain it. You can also ask to have the decision reconsidered and, if you're still unhappy, you can in most cases appeal against the decision.
If you're not happy with the service you receive
If you have any complaints or comments about the way your benefit claim has been handled and the service you receive, you can contact the Disability and Carers Service.