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Pay your rates online

You can pay your rates online through Billpay. This means you can pay your rates by debit or credit card. Please note that a credit card handling fee of two per cent of your rate bill will be charged for this. There is no charge for paying by debit card.

Payments

Before you use the service for the first time, you must register your details and set up a payment profile for Land & Property Services (LPS). You can register using the 'register' link on the Billpay website. Once you register you can set up a payment profile for LPS using the 'By company name' option.

To register and make a payment using the Billpay service you should use the following link:

Billpay service
(Santander website)

A step by step guide on how to register can be found in the link below:

When you make a payment, if you choose to pay by credit card, you will be asked to confirm that you agree to the credit card handling fee. You will also be advised how much the handling fee is - please note this could be around £15 based on an annual bill of £750.

This handling fee is non-refundable if you later cancel the payment.

Some customers may have limits or restrictions on their credit or debit card, so please bear this in mind when using this service. For example, you may not be able to pay more than a particular amount in one transaction. If you have problems processing a large transaction, you should check with your credit card provider as there may be a limit on your card.

When making a rates payment, you will need your customer reference number. This is made up of your LPS Account ID and Ratepayer ID and can be found at the top of your bill. You should omit the "/" between your Account ID and Ratepayer ID when entering it as your customer reference and only include the numeric digits.

This service is not an LPS product and LPS is not responsible for the contents or reliability of external websites.

Debit and credit cards

The following debit cards are accepted:

  • Switch
  • Visa
  • Visa Electron
  • Solo
  • Maestro

The following credit cards are accepted:

  • Visa
  • Mastercard

Please note that a handling fee will be charged for credit cards.

Single payment

If you pay your rate bill in one single payment, before the discount date shown on your bill, you will receive a four per cent discount.

Rates contact details

  • phone: 0300 200 7801 (charged at local rate)
  • text relay: 18001 0300 200 7801

Struggling to pay your rates?

If you have to rely on credit cards to pay regular household bills, you may be experiencing money problems. If you are struggling to pay your rates, you may be entitled to help. Please use the following link to get more information:

If you are worried about debt and need independent advice you can use the links below to contact the following organisations:

More useful links