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  • Breadcrumb

    1. Home
    2. Benefits and money
    3. Benefits and financial support
    4. Support if you're employed or looking for work
    5. Universal Credit

    Move to Universal Credit

    Move to Universal Credit - Look out for the letter!
    If you currently get a benefit that is ending, you will be asked to make a claim for Universal Credit instead.

    If you have not received a Migration Notice letter you do not need to take any action.   
    Read more information about 
    What is Move to Universal Credit

    What is Move to Universal Credit

    Find out what Move to Universal Credit means for you, which benefits will move and when … read more

    Help if you receive a Migration Notice letter

    You do not need to take action to Move to Universal Credit until you receive your letter … read more

    Finance Support while waiting for Universal Credit

    Find out what financial help is available while waiting on your first Universal Credit payment … read more

    More financial help

    If you are entitled to Universal Credit you may be eligible to claim extra support to help with essential costs … read more

    Money taken from your Universal Credit payments

    Help to understand your payments including deductions and debt … read more

    Start and manage a new claim to Universal Credit

    All the information you need to start and manage a new claim … read more

    Contact the Move to Universal Credit team

    For Move to Universal Credit support:

    freephone 0800 012 1331 (option 0)

    Textphone: 0800 012 1441 

    Video relay for sign language users:
    https://www.nidirect.gov.uk/contacts/universal-credit-service-centre

    You can send an online request to the Move to Universal Credit team if you can’t use a phone due to a language, speech or hearing difficulty.

    Check what benefits, services and supports you're entitled to

    Contact Make the Call on 0800 232 1271 for help with benefits and supports you may be entitled to

    Make the Call

    Seek independent advice on Move to Universal Credit

    Independent benefits advice on Move to Universal Credit is available at any independent advice office or contact:

    • AdviceNI
    • Housing Rights
    • Money Helper

    How you can get ready to Move to Universal Credit

    Get support with computer skills, Wi-Fi access and setting up a bank account for payments. 

    How you can get ready to Move to Universal Credit

    Universal Credit Explained Videos

    • Move to Universal Credit videos
    • Move to Universal Credit videos - with British Sign Language (BSL)
    • Move to Universal Credit videos - with Irish Sign Language (ISL)
    • Universal Credit explained - videos
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    What to do next

    Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

    If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

    Carer's Allowance

    Call 0800 587 0912
    Email 
    dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Discretionary support / Short-term benefit advance

    Call 0800 587 2750 
    Email 
    customerservice.unit@communities-ni.gov.uk

    Disability Living Allowance

    Call 0800 587 0912 
    Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Employment and Support Allowance

    Call 0800 587 1377

    Jobseeker’s Allowance

    Contact your local Jobs & Benefits office

    Personal Independence Payment

    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

    Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

    For queries or advice about careers, contact the Careers Service.

    For queries or advice about Child Maintenance, contact the Child Maintenance Service.

    For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

    If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

    • Restrictions or regulations — contact the Department of Health
    • Travel advice (including self-isolation) — contact the Department of Health
    • Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

    For queries or advice about criminal record checks, email ani@accessni.gov.uk

    Application and payment queries can be emailed to ema_ni@slc.co.uk

    For queries or advice about employment rights, contact the Labour Relations Agency.

    For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

    For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

    For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

    For queries about:

    • Car tax, vehicle registration and SORN
      contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
       
    • Driver licensing and tests, MOT and vehicle testing
      contact the Driver & Vehicle Agency (DVA), Northern Ireland

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk.

     

    For queries or advice about passports, contact HM Passport Office.

    For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

    For queries or advice about pensions, contact the Northern Ireland Pension Centre.

    If you wish to report a problem with a road or street you can do so online in this section.

    If you wish to check on a problem or fault you have already reported, contact DfI Roads.

    For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

    For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

    For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

    If you have a question about a government service or policy, you should contact the relevant government organisation directly.  We don't have access to information about you.

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