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Cookies

When you enter the nidirect site your computer will be automatically issued with a cookie, in order to collect non-personal user information required for system administration and correct functioning of the website.

What are cookies?

Cookies are pieces of data created when you visit a site, and many simply contain a unique, anonymous number which helps a web server to identify your browser and maintain a session with it.

Persistent cookies

Some website cookies can be stored in a text file in the cookie directory of your hard drive, and these do not expire at the end of your session with the website - these are so-called "persistent" cookies. nidirect uses a persistent cookie to store a random number on your computer to help us track your visit and help us understand how you use the site so that we can provide you with a better service. nidirect's persistent cookies do not contain any personal information about you and cannot be used to identify you as a person.

Non-persistent or session cookies

nidirect also uses non-persistent or session cookies - these are generally not stored on your hard drive and are destroyed when your session ends. nidirect session cookies do not contain any personal information about you and cannot be used to identify you as a person.

Controlling what cookies are stored on your computer

You can set your devices to:

  • accept all cookies
  • tell you when a cookie is being received
  • not receive cookies

Each browser is different, so check the 'Help' menu of your browser to learn how to change your cookie preferences.

Rejecting cookies

If you want to restrict or block the cookies set by nidirect you can do this through your browser settings. The 'Help' menu in your browser should explain how you can do this, as well as how to delete cookies from your computer. For more information, see the 'About cookies' website.

Mobile phones - rejecting cookies

For information about how to reject cookies on your mobile phone's browser, see your handset manual.

What nidirect uses cookies for

Web Analytics

nidirect uses information supplied by cookies to analyse the profile of visitors to the website. This helps nidirect improve the content, relevance and design of the website. These web analytics cookies do not contain any personal information about you and cannot be used to identify you as a person.

Customer feedback forms

Some nidirect forms use cookies to help minimise the amount of email spam. These cookies do not contain any personal information about you and cannot be used to identify you as a person.

Customer satisfaction surveys

nidirect will, on occasion, use a third party service to create online surveys to gather opinions and collect information about customer’s usage patterns.

The nidirect website uses a cookie to allow visitors to defer or avoid popup messages promoting completion of the survey.

This cookie does not contain any personal information about you and cannot be used to identify you as a person.

Benefits Adviser

The nidirect Benefits Adviser application needs to store cookies on your computer for it to work. These cookies are removed when you finish using the service.  They do not contain any personal information about you and cannot be used to identify you as a person.

Cookies on nidirect from other companies

During your visit to nidirect you may notice some cookies that are not related to nidirect. This happens when you visit a page with content embedded from a third party (for example twitter feeds). These websites may place cookies on your computer.

nidirect does not control how a third party uses their cookies. You should check these third party websites' privacy policies for more information about their cookies if you are concerned about this.

Cookies on nidirect from social networking websites

nidirect has links at the top of website pages so you can use social networking websites (eg Facebook and Twitter) with nidirect. These websites may place cookies on your computer.

The social media bookmarking sites that nidirect links to are third party sites and nidirect does not have any control over the way that these sites use your data.

You should read their respective privacy policies carefully to find out what happens to any data that is collected by these services when you use them.

Facebook

Facebook is a social networking website that has millions of users worldwide. You register and create a profile. You can then add friends to your profile and exchange information with your friends. Facebook also allows people to start groups and fan pages as well as bookmarking other web pages.

Twitter

Twitter is a social networking service. Users send short updates, or mini-blogs (known as tweets), that are no more than 140 characters long. You can collect followers and follow other users. You can also tag words, and search tags to find out what other people are talking about.

AddThis

AddThis is a content sharing platform. It gives end users a simple and easy way to share content across the social web.