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  • Breadcrumb

    1. Home
    2. Benefits and money
    3. Benefits and financial support
    4. Support if you're employed or looking for work

    Universal Credit

    Universal credit
    Universal Credit is a payment for people under State Pension age and on a low income or out of work. It includes support for the cost of housing, children and childcare, and financial support for people with disabilities, carers and people too ill to work

    Find out what you need to do if you get a letter asking you to  Move to Universal Credit 

    Sign in to your Universal Credit Account

    Sign in to your Universal Credit Account

    Apply for an advance on your first payment, see your statement, report a change in circumstances and more ...

    • Sign in to your Universal Credit account
    • Or create a Universal Credit account
    • You want to claim Universal Credit again
    Can I claim Universal Credit

    Check if you can get Universal Credit

    • Who can claim Universal Credit
    • If you're employed
    • Claiming Universal Credit when you're self-employed
    • Business expenses you can report if you're self-employed
    • Report business income and expenses if you're self-employed
    • If you're unemployed
    • If you have a health condition or disability
    • Universal Credit: information for couples
    • If you're claiming other benefits or tax credits
    • Frontier and cross border workers
    How do I claim Universal Credit

    How you claim Universal Credit

    • Getting ready for Universal Credit
    • How you make a claim
    • What to do after you have claimed
    • Agree your Universal Credit Commitment
    • Unable to manage your claim by yourself
    • Sharing information with others
    • Contact Universal Credit for help with your claim
    • Changes you need to tell Universal Credit about

    When and how much Universal Credit you'll get paid

    • How much you get and how you're paid
    • Universal Credit payments for children and childcare
    • Universal Credit payments for housing
    • Help while waiting for a payment
    • What will affect your payments
    • Money taken from your payments
    • Who to talk to about deductions from your Universal Credit

    Additional help if you're claiming or receiving Universal Credit

    • Extra help to make or maintain your claim
    • Help to find work on Universal Credit
    • If your Universal Credit claim is reviewed
    • Who to contact if you disagree with a Universal Credit decision
    • Cost of Living information and advice
    • More financial help if you get Universal Credit

    Universal Credit explained - videos 

    The Universal Credit Explained videos help you make your claim for Universal Credit online and will help you understand more about the benefit.

    • Universal Credit explained - videos
    • Universal Credit guides - information videos
    • Universal Credit guides - information videos with Irish Sign Language
    • Universal Credit guides - information videos with British Sign Language
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    What to do next

    Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

    If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

    Carer's Allowance

    Call 0800 587 0912
    Email 
    dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Discretionary support / Short-term benefit advance

    Call 0800 587 2750 
    Email 
    customerservice.unit@communities-ni.gov.uk

    Disability Living Allowance

    Call 0800 587 0912 
    Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Employment and Support Allowance

    Call 0800 587 1377

    Jobseeker’s Allowance

    Contact your local Jobs & Benefits office

    Personal Independence Payment

    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

    Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

    For queries or advice about careers, contact the Careers Service.

    For queries or advice about Child Maintenance, contact the Child Maintenance Service.

    For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

    If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

    • Restrictions or regulations — contact the Department of Health
    • Travel advice (including self-isolation) — contact the Department of Health
    • Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

    For queries or advice about criminal record checks, email ani@accessni.gov.uk

    Application and payment queries can be emailed to ema_ni@slc.co.uk

    For queries or advice about employment rights, contact the Labour Relations Agency.

    For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

    For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

    For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

    For queries about:

    • Car tax, vehicle registration and SORN
      contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
       
    • Driver licensing and tests, MOT and vehicle testing
      contact the Driver & Vehicle Agency (DVA), Northern Ireland

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk.

     

    For queries or advice about passports, contact HM Passport Office.

    For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

    For queries or advice about pensions, contact the Northern Ireland Pension Centre.

    If you wish to report a problem with a road or street you can do so online in this section.

    If you wish to check on a problem or fault you have already reported, contact DfI Roads.

    For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

    For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

    For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

    If you have a question about a government service or policy, you should contact the relevant government organisation directly.  We don't have access to information about you.

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