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Making a complaint about a taxi or private hire service

If you have a problem with a taxi or taxi driver's behaviour, report it immediately to the taxi company. If the problem involves a criminal act, report it to the Police Service of Northern Ireland (PSNI). In an emergency, call 999.

Note taxi and driver details

If you are unhappy with the fare, quality of vehicle, driving or behaviour of the driver or any other issue, make your complaint to the driver or the taxi company.

Try to note the taxi’s licence plate number, the driver’s badge number, time of the incident, date and location it took place, or as much information as possible. Explain in detail what went wrong, stay calm and stick to the facts.

If you need any further information, contact:

Driver and Vehicle Agency
Regulation Unit
County Hall
Castlerock Road
BT51 3HS
phone: 028 9025 4100

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