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Challenging a parking ticket (Penalty Charge Notice)

on street parking sign If you have received a parking ticket or Penalty Charge Notice (PCN) and you want to challenge it, the following information will help you. Please be aware that you will not be able to make an online challenge until the PCN information has been uploaded. This can take up to 24 hours.

Challenge your parking ticket online

Challenging a parking ticket (PCN)

Initially, a parking ticket (PCN) can be challenged in either of two ways, online (using the green button above) or in writing to the Parking Enforcement Processing Unit at the address below:

Parking Enforcement Processing Unit
P.O. Box 134
Coleraine
BT52 9AF

If a challenge to the parking ticket (PCN) is received within 14 days, the discount period will not expire while the challenge is considered.

When the challenge has been dealt with, and if the parking ticket (PCN) is upheld, you will be informed of a new discount deadline date in the letter of reply.

If a challenge is received after the expiry of the discount period, the full charge will apply if the parking ticket (PCN) is upheld.

What happens after a challenge?

If the challenge is successful, the parking ticket (PCN) will be cancelled and the case will be closed. You will be informed of this in writing by the Parking Enforcement Processing Unit.

If the challenge is refused, you will be informed in writing. You can then either pay the parking ticket (PCN) or, if you are the registered keeper and you wish to continue to contest the parking ticket (PCN), you should await the issue of a Notice to Owner.

When a Notice to Owner has been issued, the registered keeper of the vehicle may submit a Representation, which will be considered by the Parking Enforcement Processing Unit.

If a Representation is successful, the parking ticket (PCN) will be cancelled and the case will be closed. You will be informed of this in writing by the Parking Enforcement Processing Unit. Representations can be submitted online using the green button below:

You can also write to the Parking Enforcement Processing Unit:

Parking Enforcement Processing Unit
P.O. Box 134
Coleraine
BT52 9AF

If a Representation is refused, you will be informed in writing and you will receive information about how to submit an Appeal to an independent adjudicator. You can then either pay the parking ticket (PCN) or submit an Appeal.

Adjudicator appeals

In order to submit an Appeal to an adjudicator, you must first have received a Notice of Rejection of Representation from the Parking Enforcement Processing Unit. At that time you will also receive information about how to submit an Appeal.

You will be given the opportunity to explain fully why you feel the parking ticket (PCN) should not have been issued.

You may make a request for a personal hearing to be arranged so that you can present your case directly to the adjudicator, or you may choose to have the matter dealt with by post. In either case the adjudicator will consider the material provided by both the person appealing and by Roads Service before reaching a decision.

Both the person appealing and Roads Service will be informed in writing of the adjudicator’s decision.

What is a Statutory Declaration?

A Statutory Declaration is a sworn written statement, signed by either a solicitor, Commissioner of Oaths, Justice of the Peace, Notary Public, or Resident Magistrate/ Lay Magistrate. It is an offence to knowingly or wilfully make a false statement.

When a Charge Certificate is served, it must explain that the liable person (the registered keeper of the vehicle) may submit a Statutory Declaration to an adjudicator within 21 days. A Statutory Declaration may be made on one of the following grounds:

  • the person appealing did not receive a Notice to Owner
  • the person appealing sent a Representation to Roads Service but did not receive a Notice of Rejection
  • the person appealing sent an Appeal to an adjudicator but did not receive a notice of his/ her decision

Statutory Declarations are dealt with by an adjudicator.

What happens if I lose my Appeal?

If an adjudicator upholds the parking ticket (PCN) it must be paid within 28 days of the adjudicator’s decision, otherwise a Charge Certificate will be issued. The effect of a Charge Certificate is to increase the amount payable to £135.

Non-payment of a parking ticket (PCN)

If a parking ticket (PCN) is not paid or is not cancelled as a result of challenge, Representation, or Appeal, the amount outstanding will become subject to debt recovery procedures.

The amount outstanding may be pursued via the procedures of the Enforcement of Judgements Office and/ or it may become subject to vehicle clamping and removal operations.

Where additional fees and costs are incurred as a result of debt recovery procedures (including clamping/ removal/ storage), these fees and costs will be recoverable in addition to the amount outstanding.

Complaints about a Traffic Attendant

Traffic Attendants are employed by NSL Services Group (NSL). Any complaints about the behaviour of Traffic Attendants should be put in writing to:

NSL Services Group
Lindsay House
Callender Street
Belfast
BT1 5BN

When making a complaint, you should give as much detail as possible. Complaints received by NSL will be investigated and you will receive a written reply from NSL.

If, as well as making a complaint about a Traffic Attendant, you are also challenging a parking ticket (PCN), you may include the complaint in your letter of challenge to the Parking Enforcement Processing Unit.

The complaint will be passed to NSL who will investigate and reply to you. The Parking Enforcement Processing Unit will reply on the parking ticket (PCN) challenge.

Please note, a Traffic Attendant is expected to issue a parking ticket (PCN) if he/ she considers that a vehicle is parked in contravention of parking restrictions. The fact alone that a parking ticket (PCN) was issued is not a reason for a complaint. The parking ticket (PCN) may be challenged if you feel that it should not have been issued.

A complaint about a Traffic Attendant may be made in relation to their behaviour, whether or not a parking ticket (PCN) was issued.

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