Skip to content
Date published: 27 November 2019
A Universal Credit guide covering your responsibilities, payments, your commitment, full time work search, self-employment, childcare costs, housing, rates and sanctions.
Help viewing documents
Share this page
We will not reply to your feedback. Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.
This feedback form is for issues with the nidirect website only.
You can use it to report a problem or suggest an improvement to a webpage.
If you have a question about a government service or policy, you should contact the relevant government organisation directly as we don’t have access to information about you held by government departments.
You must be aged 13 years or older - if you’re younger, ask someone with parental responsibility to send the feedback for you.
The nidirect privacy notice applies to any information you send on this feedback form.
Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.
Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk
If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit. Contacts for common benefits are listed below.
Call 0800 587 0912Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk
Call 0800 587 2750 Email customerservice.unit@communities-ni.gov.uk
Call 0800 587 0912 Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk
Call 0800 587 1377
Contact your local Jobs & Benefits office
Call 0800 587 0932
If your query is about another benefit, select ‘Other’ from the drop-down menu above.
Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.
For queries or advice about careers, contact the Careers Service.
For queries or advice about Child Maintenance, contact the Child Maintenance Service.
For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.
For queries or advice about criminal record checks, email ani@accessni.gov.uk
Application and payment queries can be emailed to ema_ni@slc.co.uk
For queries or advice about employment rights, contact the Labour Relations Agency.
For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk
For queries about:
If your query is about another topic, select ‘Other’ from the drop-down menu above.
For queries or advice about passports, contact HM Passport Office.
For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk
For queries or advice about pensions, contact the Northern Ireland Pension Centre.
If you wish to report a problem with a road or street you can do so online in this section.
If you wish to check on a problem or fault you have already reported, contact DfI Roads.
For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.
For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk
For queries or advice about 60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.
Universal Credit and You