Sign into your Universal Credit account
If you have already created an online account for Universal Credit, sign in here:
If you have not yet created an account, read the information below and create an account in the ‘How to claim’ section.
About Universal Credit
Universal Credit will help make sure you are better off in work than on benefits and give you the support you need to prepare for work, start work or earn more money.
There’s no limit to the number of hours you can work in a week if you get Universal Credit.
Your benefit will not suddenly be removed if you start work. Your payment will reduce gradually as you earn more. This allows you to take temporary or seasonal jobs without making a new claim or having gaps between paydays as you move in and out of work.
When receiving Universal Credit it is your responsibility to do everything you can to find work or increase your earnings.
Benefits being replaced by Universal Credit
Universal Credit will replace:
- Income-based Jobseeker’s Allowance
- Income-related Employment and Support Allowance
- Income Support
- Working Tax Credit
- Child Tax Credit
- Housing Benefit (rental)
If you already receive a benefit being replaced by Universal Credit
If your circumstances change you may move to Universal Credit at that time and your existing benefits will stop.
If your circumstances do not change, you will move to Universal Credit between 2020 and 2023. You do not need to do anything now - the Department for Communities will contact you when it's time to move to Universal Credit.
Getting ready for Universal Credit
You can start to prepare for Universal Credit by:
- setting up a bank or building society account if you don’t already have one
- setting up an email address
- familiarising yourself with using the Internet
- checking how much rent you pay (including any service charges)
- making sure you have the documents you need to verify your identity - this may include your passport, UK driving licence or a household bill
The Universal Credit Personal Planner will tell you what steps you can take to get ready for Universal Credit.
To get Universal Credit in Northern Ireland you must:
- be aged 18 or over (16 or 17 in certain circumstances – see below)
- be under State Pension age
- not be in full time education or training (unless exemptions apply - see below)
- not have savings over £16,000
You’ll get less Universal Credit if you have savings over £6,000 or earn enough money to cover your basic living costs.
If you live in England, Scotland or Wales, visit GOV.UK instead.
If you’re aged 16 or 17
You can get Universal Credit if you:
- have limited capability for work or you have medical evidence and are waiting for a Work Capability Assessment
- are caring for a severely disabled person
- are responsible for a child
- are in a couple with responsibility for at least one child and your partner is eligible for Universal Credit
- are pregnant and it’s 11 weeks or less before your expected week of childbirth
- had a child in the last 15 weeks
- don’t have parental support, for example, you don’t have parents and you’re not under local authority care
Exemptions if you’re in training or studying full time
You can get Universal Credit if any of the following apply. You're:
- in a couple and your partner is eligible for Universal Credit
- responsible for a child, either as a single person or as a couple, if both of you are students
- disabled and entitled to Disability Living Allowance or Personal Independence Payment and have limited capability for work
- in ‘non-advanced education’ (for example, studying for A levels or a BTEC National Diploma), are 21 or under and don’t have parental support
If you’re getting Severe Disability Premium
If you are getting Severe Disability Premium you cannot currently claim Universal Credit, even if your circumstances change. You should, if eligible, claim one of the benefits shown above or keep claiming your existing benefits until you are told to claim Universal Credit.
You may need to move benefits depending on your circumstances, for example, if you’re getting Jobseekers Allowance and then become sick you’ll need to claim Employment and Support Allowance instead.
You will be contacted by the Department and told when you should claim Universal Credit. This is to make sure you don’t lose out financially when you move to Universal Credit.
Couples – joint claims
You will be classed as a couple if you are two people who live in the same household and are either:
- married to each other
- civil partners
- living together as if you are married
If you live with your partner you’ll need to make a joint claim as a couple. Your partner’s income and savings will be taken into account, even if they aren’t eligible for Universal Credit. Each of you will have to create and agree your own individual ‘Commitment’.
To add a partner to your claim you must report this change in your circumstances online.
You may still be able to claim Universal Credit if you and/or your partner are employed.
From 6 April 2017, the UK Government’s ‘Two Child’ policy was established, providing support through Universal Credit for a maximum of two children.
The child element of your Universal Credit payment will depend on how many children you have and the date they were born.
For more information see: https://www.nidirect.gov.uk/articles/universal-credit-two-child-limit
Other benefits you may be entitled to
If you live in an area where Universal Credit has been introduced, you may be entitled to claim 'new style' Employment and Support Allowance or 'new style' Jobseeker’s Allowance either instead of, or as well as, Universal Credit. This will depend on your circumstances. If you claim both, your ESA or JSA payment will be deducted from your Universal Credit payment.
Universal Credit is normally paid twice a month to a household and you will need to budget for this. However, you may request a monthly payment. A household can be a single person, a couple or a family.
You will get your first payment five weeks after you put in your claim.
Help while waiting for your first payment
If waiting for your first Universal Credit payment will put you into financial difficulty, there is support available. Contact the Universal Credit Service Centre via your online account or speak to your Work Coach about:
- budgeting support and money advice
- a Discretionary Support payment
- an advance payment which will be recovered from your Universal Credit payments over several months
- a Universal Credit Contingency Fund payment which may be available if you are still in financial difficulty after getting an advance payment
How much you'll get
The amount of Universal Credit you can get depends on your circumstances, including your income and how many children you have.
A benefits calculator can help you check if you can get Universal Credit or other benefits.
Your Universal Credit payment is made up of a monthly ‘Standard Allowance’ and any extra amounts you may be entitled to.
Monthly Standard Allowance
|Your circumstances||Monthly Standard Allowance|
|Single and under 25||£251.77|
|Single and 25 or over||£317.82|
|In a couple and you’re both under 25||£395.20|
|In a couple and either of you are 25 or over||£498.89|
If you’re eligible, you may get more money on top of your Standard Allowance.
|Your circumstances||Extra monthly amount|
|For your first child born before 6 April 2017||£277.08|
|For your second or any subsequent child born before 6 April 2017||£231.67|
|For a child born on or after 6 April 2017 but only if they are your first and/or second born||£231.67|
|If you need help with childcare costs||Up to 85% of your costs (up to £646.35 for one child and £1,108.04 for two children)|
|If you have a child with disabilities or severe disabilities||£126.11 to £383.86|
|If you have a disability or health condition that stops you from working||£328.32|
|If you care for a person with disabilities||£156.45|
You may get money to help pay your housing costs. This is known as a ‘housing element’. It can cover:
- some service charges
The housing element will be paid directly to your landlord. If you meet certain conditions you can request for it to be paid to you, allowing you to pay your own rent. The housing element may not cover all of your rent. You will need to check this as you are responsible for covering any shortfall yourself.
The housing element does not cover costs for living in temporary accommodation or supported housing, such as a hostel. In these circumstances, you may be able to apply for Housing Benefit.
If you’re a homeowner, you might be able to get Support for Mortgage Interest. This is a loan to help towards interest payments on your mortgage or other loans you’ve taken out for your home.
Your Universal Credit payment will reduce gradually as you earn more. For every £1 you earn, your Universal Credit payment will be reduced by £0.63.
You can earn a certain amount before your Universal Credit is reduced if you or your partner either:
- are responsible for a child or young person
- have a disability or health condition that affects your ability to work
This is called a ‘Work Allowance’.
Your Work Allowance will be lower if you get help with housing costs.
|Your circumstances||Monthly work allowance|
|You get help with housing costs||£198|
|You don’t get help with housing costs||£409|
The Benefit Cap may limit the total amount of benefit you can get.
How to claim
To claim, you must create a Universal Credit account online.
Your responsibilities when claiming Universal Credit
It is your responsibility to make sure the information you provide is accurate when claiming Universal Credit.
As part of your claim you will need to accept your ‘Commitment’. You will create and agree this with your Work Coach.
Your Commitment will set out the tasks you have agreed to do to prepare for work, look for work or increase your earnings. This may include:
- going to interviews in your local Jobs & Benefits office
- preparing a CV
- going on a training course or employment programme
- applying for jobs
- registering with a recruitment agency
The tasks you agree to will depend on things such as your health, your responsibilities at home and how much help you need to get to work or to increase your income. Your Commitment will be reviewed on an ongoing basis.
Your Universal Credit payment may be reduced or stopped if you do not meet the responsibilities in your Commitment and you cannot give a good reason to explain why. This is known as a 'sanction'. With a sanction, you will be told how much of your Universal Credit payment you will lose and for how long.
If you are the lead carer
If you are responsible for a child or children and do not have a partner, you will be regarded as the lead carer. If you are a couple responsible for a child or children you will need to nominate a lead carer. This is so your Commitment can be tailored to your personal circumstances.
|Age of youngest child||Lead carer’s 'Commitment'|
|Under one||You do not need to look for work|
|One||If you are not already working, you will be asked to go to interviews to discuss plans for a future move into work|
|Two||You will be expected to take active steps to prepare for work - what this involves will be agreed between you and your Work Coach and will depend on your circumstances, but might include some training and work-focused interviews|
|Three to 12||You will be expected to look for work in line with your caring responsibilities, for example during your child’s school hours|
|13 and above||You will normally be expected to look for full time work|
If your child has exceptional care needs this will be reflected in your Commitment.
Your other benefits and tax credits
Once you have claimed Universal Credit, any benefits it replaces will stop. This may be before you get your first Universal Credit payment. If this happens, you can ask for an advance to help you manage until you get your first payment (see 'Payments' section above).
If you or your partner receive any of the following benefits, the amount you get of this benefit will be deducted from your Universal Credit award:
- Carer’s Allowance
- Employment and Support Allowance (contribution-based)
- Industrial Injuries Disablement Benefit (parts of Constant Attendance Allowance and Exceptionally Severe Disablement Allowance may not be included)
- Jobseeker’s Allowance (contribution-based)
- Maternity Allowance
- State Pension
- Widowed Mother’s Allowance
- Widowed Parent’s Allowance
- Widow’s Pension
Any benefit, allowance or payment from a country outside the UK that is similar to the benefits listed above will also be taken into account.
If you receive Universal Credit you may also be able to get some extra support including free school meals and prescriptions depending on your personal circumstances.
If you already receive Housing Benefit, the Housing Executive and the Department for Communities will contact you when it’s time to move onto Universal Credit.
You will get an extra two weeks' Housing Benefit, known as a ‘transitional payment’. This may put your rent account into credit – you can check this with your landlord. If the Housing Executive is recovering a Housing Benefit overpayment, this will be taken from your transitional payment.
You do not need to do anything further now unless your circumstances change. You must report any change in your circumstances that could affect your claim as soon as possible by contacting the Housing Executive if you rent your home or Land & Property Services if you are a homeowner.
If you live in an area where Universal Credit is available and you lose your job, your Tax Credit payments will stop and you will need to make a claim for Universal Credit. You can’t receive Universal Credit and Tax Credits at the same time.
If you already receive Tax Credits, you do not need to do anything unless your circumstances change. You will be contacted when you need to make a claim to Universal Credit.
If your circumstances do change, you should report this as soon as possible by calling the Tax Credits Helpline or writing to the Tax Credit Office.
Welfare Supplementary Payments
If you receive a Welfare Supplementary Payment and move to Universal Credit, your Welfare Supplementary Payment will normally stop. Instead, most people will get an ‘administrative payment’.
Living with others
If you are a couple living together you must make a joint claim.
If your partner moves in with you after you have claimed Universal Credit, you must report this change in your circumstances through your online account.
You must also report details about anyone living with you who is not dependent on you, for example, a grown-up son or daughter. If any of these people are under 21, you must also tell the Department for Communities if they:
- receive disability benefits, for example, Disability Living Allowance or Personal Independence Payment
- receive Carer’s Allowance
- are the primary carer for a child under five
Help with rates
Your Universal Credit payment will not include money towards your rates.
A new Rate Rebate scheme will replace Housing Benefit for rates for homeowners and tenants who claim Universal Credit. If you think you may be eligible to claim Rate Rebate, you can find more information at the following page:
Disability or health condition
If you have a health condition, disability or terminal illness which prevents you from working or limits the amount of work you can do, Universal Credit provides financial and work related support.
You may be asked to go to a Work Capability Assessment to find out if you:
- are fit for work
- have limited capability for work – which means that although you may be unable to look for work now, you are able to prepare for work with the aim of working some time in the future
- have limited capability for work and work related activity – which means you will not be asked to look for work or prepare for work
The Work Capability Assessment will assess what you can and can’t do on a day to day basis. It gives you the opportunity to explain if, and how, your condition changes over time.
Your Assessment will help your Work Coach to discuss and agree the responsibilities you will have to meet for your Universal Credit award.
You can earn a certain amount before your Universal Credit payment is affected if you are found to have limited capability for work. This is called a Work Allowance. If you earn more than your Work Allowance, your Universal Credit payment will reduce gradually as your pay increases.
If you are already claiming Universal Credit and your health condition changes, you can stay on Universal Credit but you must report your new circumstances.
You may be eligible to apply for other benefits, for example, Personal Independence Payment.
Working whilst claiming Universal Credit
If you receive Universal Credit and start work you will need to tell the Department for Communities who your employer is. This will make sure you receive the right amount of Universal Credit because as your pay changes, the amount of Universal Credit you receive changes too.
You will not need to close your Universal Credit claim just because you have started work.
Already in work
If you already work, earning as much as can be expected and are still eligible for Universal Credit, you will receive financial support without having to increase your earnings.
If you are working but could earn more, you will be supported while you look for extra work or better paid work.
Becoming financially independent
Once you earn enough money through work and have become financially independent, you will no longer need Universal Credit and your claim will close. The Department for Communities will tell you if this is the case.
If your circumstances change and you need to come back onto Universal Credit within six months of your previous claim ending, it is easy to do so through the reclaim function in your online account.
If you are self-employed and claiming tax credits or Housing Benefit, you may be moved onto Universal Credit when it is introduced in your area.
If you are self-employed but also employed, the Department for Communities will make a decision about which activity is your main occupation as part of a ‘gainful self-employment test’.
To count as gainful, your self-employment must be organised, developed and regular, and you must expect to make a profit. It should also be your main job.
You will need to go to a ‘gateway interview’. At the gateway interview, you’ll need to provide evidence of your self-employed activity, for example your business plan, copies of invoices and receipts, or trading accounts from the previous year.
If the Department for Communities decides you are not gainfully self-employed, you’ll need to look for and be available for other work. You will still need to report any earnings from your self-employment so they can be taken into account when calculating your Universal Credit.
Minimum Income Floor
To work out your Universal Credit payments, it is assumed you earn at least the ‘Minimum Income Floor’, even if your actual earnings fall below it.
Your Work Coach will be able to explain how your Minimum Income Floor is calculated.
If you earn more than the Minimum Income Floor you will receive less Universal Credit.
Exemptions from the Minimum Income Floor
If the Minimum Income Floor doesn't apply to you, your Universal Credit payments will be calculated on your actual income rather than your assumed income.
If your business is less than 12 months old, the Minimum Income Floor won’t apply to you for one year. During this time your actual earnings will be taken into account to work out your Universal Credit.
People with a health condition or disability and lone parents
If you’re a self-employed person with a disability or lone parent and in any of the groups listed below, the Minimum Income Floor won’t apply:
- no work-related requirements group
- work-focused interview group
- work preparation group
Your Work Coach will be able to tell you if you are in one of these groups.
Reporting your income
You must report your earnings from self-employment to the Universal Credit Service Centre every month by telephone.
Find out more about how to calculate your income for Universal Credit at the following page:
If your expenses for a particular month are unusually high, you can’t offset them against your income in future months. This applies even if your expenses for the month are higher than your receipts.
If you’re classed as gainfully self-employed and your business is less than 12 months old you will not have to look for other paid work. However, you will have to go to an interview every three months to prove you are still gainfully self-employed and taking steps to increase your earnings.
Change of circumstances
If you get Universal Credit and your circumstances change, you must report this change through your online account.
Changes can include:
- finding or finishing a job
- having or caring for a child
- a change to your address
- a change to your bank details
- your rent going up or down
- becoming too ill to work or meet your Work Coach
Your Universal Credit may be stopped or reduced if you don’t report changes in your circumstances straight away.
You don’t need to report any changes to your earned income or other benefits.
You will still need to report changes in other income, including:
- private/occupational pension
- Mortgage Payment Protection policy income
- income from annuities
- self-employed income
If you would like independent help and advice on Universal Credit or any of the other welfare changes, you can visit any independent advice office or contact:
A Universal Credit guide is also available.
Help to Save scheme
If you are working and claiming Universal Credit, you may be eligible for the Help to Save scheme. The scheme allows you to build savings for up to four years and receive tax-free bonuses.