Television service provider cold call scam

Action Fraud is warning the public to be cautious, as it has noticed an increase in scammers cold calling people to offer a discount on their television service provider subscriptions.

What has happened

Victims have been told either:

  • their subscription needs to be renewed
  • that part or all, of the TV equipment has expired and they are due an upgrade on the equipment/subscription

In order to ‘process’ the discount, the fraudster asks victims to confirm or provide their bank account details.

The scammers may also ask for the victim’s identification documents, such as scanned copies of passports.

When the victims ring the provider to ask when the order will be processed, they discover it was a scam and transactions have been made from the victim’s bank account.

The scammers are using phone numbers beginning with 08447 and 02035.

What you can do

Things you can do and to be aware of include:

  • don’t assume a phone call or email is authentic - just because someone knows your basic details (such as your name and address or even your mother’s maiden name), it doesn’t mean they are genuine 
  • criminals can exploit the names of well-known companies in order to make their scams appear genuine
  • don’t be rushed or pressured into making a decision: a genuine company won’t force you to make a financial decisions on the spot
  • always be wary if you’re pressured to buy a product or service quickly, and don’t hesitate to question uninvited approaches in case it’s a scam
  • stay in control: have the confidence to refuse unusual requests for personal or financial information
  • always contact the company yourself using a known email or phone number, such as the one written on a bank statement or bill

If you have been affected by this, or any other type of fraud, report it to the police by calling 101, or to Action Fraud online or by calling 0300 123 2040.

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