Scam broadband and phone provider cold calls

The public are warned to be alert as criminals have been phoning claiming to be from BT. If you're suspicious about a call that you receive, hang up and phone the organisation the person is claiming to be from, on a number you're satisfied is genuine.

Details of the scams

Criminals have been phoning members of the public, claiming to be from BT, saying that there's something wrong with their computer/ internet/ internet speed and they need to download an app to fix it.

The criminals have either kept the person on the phone for a long time or asked them to turn off their computer for a few hours while they 'worked on the route'. 

One victim was told there were irregularities in her account and to avoid an investigation from the National Crime Agency she would have to pay £20,000, but as a goodwill gesture, she would receive £20,500, leaving her £500 better off.

After being convinced to download an app onto their phones which allowed the caller to access their phones remotely, the members of the public later discovered that large amounts of money had been take from their bank accounts.

How to avoid being scammed

To prevent falling victim of a scan you should:

  • always use caution when contacted out of the blue
  • protect your personal information and never give out your passwords
  • not be tricked into allowing someone to access your computer or phone
  • always log out of accounts online

If you have received a call of this kind, or are concerned by the intent of unsolicited calls, emails or letters, you should report it:

  • online to Action Fraud
  • by phoning 0300 123 2040
  • to the police on the non-emergency number 101


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