Coronavirus (COVID-19) - keep distance, wear face covering, wash hands

Coronavirus (COVID-19): staying safe while using click and collect services

From 12 April, a controlled ‘click and collect’ service is permitted for all non-essential retail businesses. It’s important that both businesses and the public stay safe when using these services.

Guidance for customers

When using click and collect services, customers have the responsibility to stay safe and reduce the risk of spreading Coronavirus (COVID-19) by following the guidance below:

  • do not visit any retail premises if you have tested positive or have developed any of the COVID-19 symptoms
  • you must wear a face covering when you go to any retail premises including any indoor area of a shopping centre, unless exempt
  • collect your items from the entrance door  - do not ask or attempt to enter the shop
  • you must follow direction signs, one way systems and shop capacities if provided by a retail outlet
  • maintain a two-metre physical distance between yourself and other people
  • you should shop alone, unless accompanying a vulnerable person or a child/ children under 18
  • use the infection control measures and hand sanitiser provided by the store
  • be polite and considerate to retail staff and abide by their guidance and instructions, including briefly removing your face covering if requested for proof of age
  • shop local and do not travel further than necessary to visit shops

Guidance for businesses

To make sure click and collect facilities can operate on an appointment-only basis, all businesses should follow the guidance for retailers on the nibusinessinfo.co.uk website:

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