This page explains our privacy policy and how we will use and protect any information about you that you give us when you visit this website.
Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.
We collect three kinds of information from visitors to nidirect:
We welcome your feedback.
Should you send an email to us seeking advice or information that we are not in a position to give, we may pass your email to the appropriate government department, executive agency or Non Departmental Public Body who may be able to assist you further. An example of an external body that provides services on nidirect is the Driver & Vehicle Agency (DVA).
Once we have replied to you, we keep a record of your message for a maximum of three months for reference and audit purposes, after which we will delete.
Cookies are pieces of data that are often created when you visit a website, and which are stored in the cookies directory of your computer. Cookies are created when you visit nidirect.
Our cookies store a random number on your computer to help us count the number of times users return to our site.
The cookies do not contain any personal information about you, and they cannot be used to identify an individual user.
If you use the benefits adviser, it will store a cookie on your computer while you use the service. The service will not work if you do not let it set the cookie on your PC.
You can set your browser not to accept cookies. If you do not know how to do this, contact us, giving details on the type of browser you are using, and we will do our best to help.
We use JavaScript to aggregate and analyse customer usage patterns on all websites that are part of the nidirect domain. This provides us with data on usability and behaviour. We use this information to make changes to the layout of the website and to the information in it. This does not collect any personal or identifiable information about users.
We sometimes tag pages on this website during promotion campaigns. These tags enable us to find out which advertisements are successful in bringing users to our internet site(s). With this technology, the information that we collect and share is anonymous and not personally identifiable.
nidirect contains links to other websites, both of government departments and of other organisations. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any other site(s) which collect personal information about you.
We do not pass on any personal information you have given us to any other site.
Where you are directed to the nidirect site from another site (whether a third party site or a government site) we may receive personal information relating to you from the other site(s). You should read the privacy policies applicable to such sites as these will govern the use of any personal information that you provide when accessing such sites and which is provided to nidirect.
If you wish to see our records of any correspondence you have sent to us, within the last three months, or if you have a query or complaint about this privacy policy or about the site, you can contact us by email.
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
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