No change to benefits disputes procedure
There will be no change to the existing dispute process for benefits claimants in Northern Ireland when new dispute arrangements come into force in Great Britain next week. The current dispute process will continue until the necessary welfare reform legislation has passed through the Assembly.
Benefit decision letters
The Social Security Agency uses Great Britain computer systems to issue benefit notifications. This means that some people on certain benefits here will, from Monday 28 October, receive benefit decision notification letters with incorrect information about dispute rights. Those notifications will detail the new arrangements that apply in Great Britain.
This will apply to people receiving notifications about the following benefits:
- Employment Support Allowance
- Jobseekers Allowance; or
- Income Support
In addition, notifications relating to payments for Winter Fuel. as well as some aspects of Social Fund and Pension Credit, will also contain incorrect information about dispute rights.
For the benefits listed above, people will be made aware of the correct dispute arrangements that apply in Northern Ireland through a leaflet which they will receive at the same time as their benefit decision notification.
All other benefit notifications are unaffected.
You can find out more about welfare reform at the page below:
More useful links
- Welfare reform (money, tax and benefits section)
- Benefits and financial support (money, tax and benefits section)
- On a low income (money, tax and benefits section)
- Are you missing out on unclaimed benefits? (money, tax and benefits section)
- Employed or looking for work (money, tax and benefits section)