Special arrangements can often be made for disabled or mobility-impaired passengers when travelling by train. Plan your journey carefully to make sure you get the assistance you need.
Bear in mind that:
If you need assistance at the train station, contact either the station or the Translink before you travel and let them know what help you will need.
Many ticket office windows have induction loops to help people who have a hearing aid. These windows are clearly marked. Phones at many stations are also fitted with devices to help people who have a hearing aid.
Many train stations have on-platform help points for enquiries on train running times and connections and for reporting lost property. You can also report emergency situations or suspicious activity through the help points.
Not all stations have help points or toilet facilities, so it is best to check the facilities available at stations on your journey before you travel.
Under the Disability Discrimination Act, train staff must make 'reasonable adjustments' to accommodate disabled passengers.
People with disabilities
