Making a complaint about Social Security Agency services

If you are unhappy with any of the services you get from the Social Security Agency you can complain.

If you think a decision about your benefit is wrong

If you think a decision about your benefit claim is wrong, you can ask the office who made the decision to explain it. You can also ask to have the decision reconsidered and, if you're still unhappy, you can, in most cases, appeal against the decision.

• How to appeal against a benefits decision (money, tax and benefits section)

If you have a complaint about the Social Security Agency

The Department for Social Development (DSD) website has guidance on how to complain about any of the services you may receive from the Social Security Agency.

• How to complain - customer complaints guidance on the DSD website

More useful links

• Disability and Carers Service (contacts section)