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Know your rights when travelling by air

If your flight has been delayed or cancelled, it’s important you know your rights. With disruption to flights likely throughout the summer, you need to know about flying and what to do if things go wrong. The Consumer Council has produced a range of free advice which can help.

Plane Facts guide

The Plane Facts guide will go a long way to providing you with all the information you need about air travel. It covers a range of topics including:

  • planning and booking a flight
  • connecting flights
  • delays and cancellations
  • what a good insurance policy should include
  • how to complain

You can get a copy of the guide at the link below:

You can also ask for a free copy of Plane Facts from the Consumer Council by:

Research shows that not only are people unaware of their rights when travelling by air but many are also reluctant to complain if there’s a problem.

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