How to contact DVA, complain or claim compensation
The Driver & Vehicle Agency (DVA) offers a wide range of services within the Agency, from driver licensing to vehicle and driver testing. DVA is committed to providing a high standard of service, and continually strives to improve performance.
Contact details for DVA are available at the links below:
or you can email:
DVA aim to reply to emails within ten working days
- How do I book an MOT/vehicle test appointment?
- How to book, change or cancel your theory test appointment
- How to book a practical driving test
What if things go wrong?
If you are not satisfied with the service you have received, ask to speak to the office or centre manager, as they can deal with most complaints quickly and informally.
If your complaint is not resolved informally, you can make a formal complaint. Full details of the DVA's formal complaints procedure is available below:
DVA aim to reply to all formal complaints within ten working days.
Sometimes when things go wrong you may be entitled to compensation. The circumstances in which you can claim compensation are set out in procedures below: