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Financial problems and complaints

Know your financial rights

Overview of your rights when you buy financial products and services, the difference between information and advice, and your right to complain

How to complain about a financial product or advice

Key steps to take if you want to complain about a financial service or product, with links to information on ombudsmen and arbitration schemes

Independent complaints schemes and financial ombudsmen

Using the Financial Ombudsman Service (FOS), Pensions Ombudsman or Finance and Leasing Association Arbitration Scheme to help resolve a financial complaint  

 

Get the facts

Impartial information from the Money Advice Service

 

Do it online