Specific consumer issues
Consumers can have a wide variety of issues, ranging from problems with local shops or traders to difficulties dealing with large retailers.
Getting help
The Consumerline website gives help and advice for consumers in Northern Ireland. To find out more information, your rights or what to do if you have a complaint on a specific issue you can search the A to Z of consumer issues.
You can find information on a range of issues including:
- air travel
- buying on credit
- car repairs
- doorstep selling
- eating out
- taxis
- Consumer issues A to Z - Consumerline website
Trading Standards
The Trading Standards Service provides consumer advice through its consumer advice service, Consumerline.
- phone: 0300 123 6262
Consumerline
The Consumerline website can also help you avoid scams, stay up to date with consumer law and provide practical help with how to complain - sample compaint letters are available to download from the site.
Product recalls
The Trading Standards Institute website lists recent product recall and product safety notices issued by manufacturers when they discover faults or problems with their goods.
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