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Consumer issues and advice

Complain about a trader or business

If you feel aggrieved after paying for a product or service then you should consider making a complaint
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Beware of scams

Scams aim to fool you into a false sense of security so you part with your cash
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Specific consumer issues

Consumers can have a wide variety of issues, ranging from problems with local shops or traders to difficulties dealing with large retailers
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Counterfeit goods

Find out how to avoid buying counterfeit goods
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Internet shopping

Find out about your rights and things to consider when internet shopping, as well as paying by credit card
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Debit cards and credit cards - the difference (money, tax and benefits section)

Find out about the difference between credit and and debit cards
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Know your rights when travelling by air (travel, transport and roads section)

Advice in relation to your rights when your flight is cancelled or delayed
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