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AccessNI support

AccessNI provides a support service if you have any questions or require help to fill in the forms.

Information about the AccessNI customer helpline

The AccessNI customer helpline can help if you have queries on:

  • completing the application forms
  • whether an application has been received and whether processing of the application form has started
  • storage and handling of a disclosure certificate
  • payment issues
  • if you wish to make a complaint about any part of the criminal history check service

You can phone the customer helpline on 0300 200 7888 or email at:

AccessNI policies

If you would like to view the AccessNI and wider government policies on employing people with conflict related convictions, transgendered people, self employed people please click the link below:

More useful links